Quality Assurance Manager

Voyage Care; Stafford; Hybrid; GBP 50.000 - 70.000; Vollzeit

Zusammenfassung

Voyage Care is seeking an experienced Quality Assurance Manager to lead quality audits and drive improvements across services nationwide. This role sits in the Quality Team, partnering with operational leaders to ensure safe, high-quality, person-centred care across the organisation.

You will influence quality at a strategic level, coach service managers, analyse data, and shape action plans while maintaining regulatory compliance and a culture of accountability and continuous improvement.

Qualifikationen

• Experience in health or social care leadership.
• Strong knowledge of regulatory frameworks and quality standards.
• Experience in quality assurance, auditing or service improvement.
• Excellent analytical and report-writing skills.
• Experience using quality, risk or incident management systems.
• Ability to influence, coach and build stakeholder relationships.
• Proactive, solutions-focused with continuous improvement mindset.

Aufgaben

• Conduct quality assurance audits across a regional portfolio of services.
• Provide expert guidance and recommendations to drive improvements.
• Work collaboratively with Service Managers, Operations Managers and senior leaders.
• Analyse data, identify trends and shape quality improvement plans.
• Support services to achieve regulatory compliance and internal standards.
• Lead follow-up reviews and monitor progress against action plans.
• Contribute to quality initiatives, service improvement projects and digital transformation.
• Embed a culture of accountability, learning and continuous improvement.

Kenntnisse

Leadership

Regulatory knowledge

Quality assurance

Auditing

Data analysis

Report writing

Stakeholder management

Coaching

Tools

QMS software

Jobbeschreibung

Quality Assurance Manager

Location: Hybrid with national travel

Hours: 37.5 hours per week

Help Us Deliver Outstanding Care Across Voyage Care

At Voyage Care, our purpose is simple: Fulfilling Lives for All. We're looking for an experienced and passionate Quality Assurance Manager to join our Quality Team and play a key role in driving excellence across our services nationwide.

This is an opportunity to influence quality at a strategic level, working closely with operational leaders and service teams to ensure the people we support receive safe, high-quality, person-centred care.

If you have a strong background in health or social care, enjoy identifying opportunities for improvement, and thrive in a role that combines quality assurance, coaching and service development, we'd love to hear from you.

What You'll Be Doing

As a Quality Assurance Manager, you'll be a trusted partner to operational teams, leading quality audits and supporting services to achieve and maintain exceptional standards.

• Conduct quality assurance audits across a regional portfolio of services.
• Provide expert guidance and recommendations to drive continuous improvement.
• Work collaboratively with Service Managers, Operations Managers and senior leaders.
• Analyse data, identify trends and help shape quality improvement plans.
• Support services to achieve compliance with regulatory requirements and internal quality standards.
• Lead follow-up reviews and monitor progress against action plans.
• Contribute to quality initiatives, service improvement projects and digital transformation programmes.
• Help embed a positive culture of accountability, learning and continuous improvement.

What We're Looking For

We're seeking an experienced quality professional who is passionate about delivering outstanding outcomes for people who use services.

• Experience within health or social care, ideally in a leadership or registered management role.
• Strong knowledge of regulatory frameworks and quality standards.
• Experience in quality assurance, auditing, inspection or service improvement.
• Excellent analytical and report-writing skills.
• Experience using quality, risk or incident management systems.
• The ability to influence, coach and build strong stakeholder relationships.
• A proactive, solutions-focused approach and a passion for continuous improvement.

Why Join Voyage Care?

At Voyage Care, you'll have the opportunity to:

• Make a genuine impact on the quality of care delivered across the organisation
• Work alongside experienced quality and operational leaders
• Influence service improvement at both operational and strategic levels
• Enjoy a varied role with autonomy, flexibility and national exposure
• Be part of an organisation committed to innovation, quality and positive outcomes for the people we support