Quality Administrator: Customer Complaints & Records

SAICA FLEX UK LTD; Enniskillen; On-site; GBP 20,000 - 28,000; Full time

Job summary

SAICA FLEX UK LTD in Enniskillen is seeking a Quality Administrator to provide effective administrative support to the Quality function, focusing on accurate and timely management of customer complaints. You will coordinate the complaint process from initial receipt and acknowledgement through evidence gathering, investigations assistance and system updates, escalating to the Quality Manager as needed.

This role emphasizes administration skills, attention to detail, and collaboration with the

Qualifications

• GCSEs with a focus on administrative work.
• Experience providing administrative support and handling customer inquiries.
• Strong organizational and data-entry skills.

Responsibilities

• Coordinate and manage customer complaints process from initial receipt to resolution.
• Update systems with investigations and evidence.
• Support the Quality team with documentation and reporting.

Skills

Administration

Customer service

Attention to detail

Education

GCSEs

Tools

MS Office

CRM systems

Job description

SAICA FLEX UK LTD in Enniskillen is seeking a Quality Administrator to provide effective administrative support to the Quality function, focusing on accurate and timely management of customer complaints. You will coordinate the complaint process from initial receipt and acknowledgement through evidence gathering, investigations assistance and system updates, escalating to the Quality Manager as needed.

This role emphasizes administration skills, attention to detail, and collaboration with the