Quality Administrator - Complaints & Returns (Temp)

Confidential; Greater London; Sur place; GBP 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

Pension contribution

Life Assurance

Private Healthcare Scheme

Cycle scheme

Discounts on retail platforms

Electric Car scheme

Wellbeing app

Learning and development opportunities

25 days + BH holidays

Résumé du poste

Confidential in Kingsbury, Greater London is seeking a Quality Administrator on a 3-6 month temporary contract. The role focuses on managing customer complaints, product returns, and general requests, ensuring proper recording and follow-up until resolution.

Responsibilities include coordinating returns, checking information, and reporting delays to the Head of Compliance. Experience in manufacturing/engineering environments and knowledge of ISO 9001 are essential.

Qualifications

• Must have experience in manufacturing, engineering, technical or operationally complex environments.
• Ability to read customer correspondence, sales orders, invoices and basic technical information.
• Understanding of ISO 9001 and customer complaint handling.
• Experience with RMA / return order processes.
• Confidence when speaking to customers and colleagues by phone and email.

Responsabilités

• Receiving and recording customer complaints, returns and requests.
• Coordinating product returns, replacements and repairs where needed.
• Checking customer information and asking for missing details.
• Reviewing outstanding cases and highlighting delays or issues to the Head of Compliance.

Connaissances

Customer service

Attention to detail

Organisational skills

Communication

Description du poste

Confidential in Kingsbury, Greater London is seeking a Quality Administrator on a 3-6 month temporary contract. The role focuses on managing customer complaints, product returns, and general requests, ensuring proper recording and follow-up until resolution.

Responsibilities include coordinating returns, checking information, and reporting delays to the Head of Compliance. Experience in manufacturing/engineering environments and knowledge of ISO 9001 are essential.