Quality Administrator

Confidential; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Pension contribution

Life Assurance

Private Healthcare Scheme

Cycle scheme

Discounts on retail platforms

Electric Car scheme

Wellbeing app

Learning and development opportunities

25 days + BH holidays

Job summary

Confidential in Kingsbury, Greater London is seeking a Quality Administrator on a 3-6 month temporary contract. The role focuses on managing customer complaints, product returns, and general requests, ensuring proper recording and follow-up until resolution.

Responsibilities include coordinating returns, checking information, and reporting delays to the Head of Compliance. Experience in manufacturing/engineering environments and knowledge of ISO 9001 are essential.

Qualifications

• Must have experience in manufacturing, engineering, technical or operationally complex environments.
• Ability to read customer correspondence, sales orders, invoices and basic technical information.
• Understanding of ISO 9001 and customer complaint handling.
• Experience with RMA / return order processes.
• Confidence when speaking to customers and colleagues by phone and email.

Responsibilities

• Receiving and recording customer complaints, returns and requests.
• Coordinating product returns, replacements and repairs where needed.
• Checking customer information and asking for missing details.
• Reviewing outstanding cases and highlighting delays or issues to the Head of Compliance.

Skills

Customer service

Attention to detail

Organisational skills

Communication

Job description

Are you organised, enjoy working with people and have a good eye for detail? Do you come from a technical background, ideally within engineering or manufacturing, and have an understanding of quality processes? We have an exciting opportunity for a Quality Administrator to join on a contract basis.

You will be responsible for managing customer complaints,product returns and general requests, making sure everything is recorded correctly and followed up until it is resolved.

Quality Administrator

3-6 Month Temporary Contract

Salary is dependant on experience

Monday- Thursday 8:45am-4:45pm & Friday 8:45am-16:30pm

Kingsbury, Greater London

Job Description

• Receiving and recording customer complaints, returns and requests.
• Coordinating product returns, replacements and repairs where needed.
• Checking customer information and asking for any missing details.
• Reviewing outstanding cases and highlighting any delays or issues to the Head of Compliance.

Essential Experience/Skills/Qualifications

• Must have experience within a manufacturing, engineering, technical or operationally complex environment.
• Ability to read and understand customer correspondence, sales orders, invoices, product codes and basic technical information.
• Understanding of ISO 9001 and customer complaint handling.
• Experience with RMA / return order processes.
• Confidence when speaking to customers and colleagues by phone and email.

Company Benefits

• Pension contribution (via salary sacrifice) from: Up to 8% employee + employer 10.5%
• Life Assurance (3x annual salary)
• Business travel insurance
• Option to join Private Healthcare Scheme after 3 months
• Cycle scheme, Home and Tech, Discounts on retail platforms
• Electric Car scheme (salary sacrifice)
• YuLife Employee Benefits and Wellbeing app
• Learning and development opportunities
• 25 days + BH holidays