Quality Administrator

Owen Daniels; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Pension plan

Life assurance

Private healthcare

Cycle scheme

Electric car scheme

Wellbeing app

Learning & development

25 days holiday

Job summary

Owen Daniels is seeking a Quality Administrator on a 3-6 month contract in Greater London. The role involves managing customer complaints, product returns and general requests, ensuring records are accurate and followed up until resolved.

The position is based in Kingsbury, with standard daytime hours and a strong emphasis on ISO 9001 processes and RMAs. The team values attention to detail and clear communication with customers and colleagues.

Qualifications

• Must read and interpret customer correspondence, sales orders, invoices.
• Understand ISO 9001 and how to handle complaints.
• Experience with RMA / return order processes.
• Confident speaking with customers and colleagues by phone and email.

Responsibilities

• Receiving and recording customer complaints, returns and requests.
• Coordinating product returns, replacements and repairs where needed.
• Checking customer information and asking for any missing details.
• Reviewing outstanding cases and highlighting delays or issues to the Head of Compliance.

Skills

Customer comms

Sales orders

Invoices

Product codes

Technical information

RMA handling

Job description

Are you organised, enjoy working with people and have a good eye for detail? We have an exciting opportunity for a Quality Administrator to join on a contract basis.

You will be responsible for managing customer complaints, product returns and general requests, making sure everything is recorded correctly and followed up until it is resolved.

Quality Administrator

3-6 Month Temporary Contract

Salary is dependant on experience

Monday- Thursday 8:45am-4:45pm & Friday 8:45am-16:30pm

Kingsbury, Greater London

Job Description

• Receiving and recording customer complaints, returns and requests.
• Coordinating product returns, replacements and repairs where needed.
• Checking customer information and asking for any missing details.
• Reviewing outstanding cases and highlighting any delays or issues to the Head of Compliance.

Essential Experience/Skills/Qualifications

• Ability to read and understand customer correspondence, sales orders, invoices, product codes and basic technical information.
• Understanding of ISO 9001 and customer complaint handling.
• Experience with RMA / return order processes.
• Confidence when speaking to customers and colleagues by phone and email.

Company Benefits

• Pension contribution (via salary sacrifice) from: Up to 8% employee + employer 10.5%
• Life Assurance (3x annual salary)
• Business travel insurance
• Option to join Private Healthcare Scheme after 3 months
• Cycle scheme, Home and Tech, Discounts on retail platforms
• Electric Car scheme (salary sacrifice)
• YuLife Employee Benefits and Wellbeing app
• Learning and development opportunities
• 25 days + BH holidays