Quality Administrator

SAICA FLEX UK LTD; Enniskillen; On-site; GBP 20,000 - 28,000; Full time

Job summary

SAICA FLEX UK LTD in Enniskillen is seeking a Quality Administrator to provide effective administrative support to the Quality function, focusing on accurate and timely management of customer complaints. You will coordinate the complaint process from initial receipt and acknowledgement through evidence gathering, investigations assistance and system updates, escalating to the Quality Manager as needed.

This role emphasizes administration skills, attention to detail, and collaboration with the

Qualifications

• GCSEs with a focus on administrative work.
• Experience providing administrative support and handling customer inquiries.
• Strong organizational and data-entry skills.

Responsibilities

• Coordinate and manage customer complaints process from initial receipt to resolution.
• Update systems with investigations and evidence.
• Support the Quality team with documentation and reporting.

Skills

Administration

Customer service

Attention to detail

Education

GCSEs

Tools

MS Office

CRM systems

Job description

Join Saica Flex, a division of the Saica Group specializing in flexible packaging and labeling.

At Saica Flex, we have a challenge: to drive and develop sustainable solutions based on the principles of the circular economy.

At Saica Group, we have integrated the circular economy into our business model, embracing sustainability as the key to achieving a more responsible production system.

At Saica Flex, you’ll be part of the circle! We believe in talent, professional growth, and making a positive impact on the world.

If you're looking for a dynamic environment where every day is an opportunity to innovate and create a better world, Saica Group is the place for you!

Job: Quality Administrator

Job Description: The Quality Administrator will provide effective administrative support to the Quality function, with the main focus on the accurate and timely management of customer complaints.

The role will coordinate the complaint process from initial receipt and acknowledgement through evidence gathering, investigation support, system updates and escalation to the Quality Manager and Compliance Officer.

Work Experience: Administration

Education: GCSEs (General Certificate of Secondary Education): Administration Worker Type: Regular

Why choose Us By joining the Saica Group, you're choosing more than a job – you're choosing a purpose-driven career that aligns with your values.

You'll collaborate with like-minded individuals to shape a sustainable future, making a meaningful contribution to our world.

Saica Group is committed to Occupational Risk Prevention for its employees and partner companies, Environmental Protection, the Quality of its products and services, and Equal Opportunities between men and women.

In our work, we strive to maintain a balance between professional and personal life.

All CVs received will be handled in accordance with Personal Data Protection legislation and will be archived unless the candidate expressly requests their cancellation or rectification in writing.

Join us today and shape tomorrow's sustainable solutions with the Saica Group.

Saica Group offers sustainable paper solutions for the manufacture of corrugated board and flexible packaging, promoting circularity in waste management.

With more than 12,000 employees and a presence in 11 countries (Spain, France, Italy, Portugal, the United Kingdom, Ireland, Turkey, Luxembourg, the Netherlands, Poland, and the United States), Saica Group has four business lines: the production of recycled paper for corrugated cardboard (Saica Paper), waste management and environmental services (Saica Natur), the production of corrugated board packaging (Saica Pack), and flexible packaging (Saica Flex).

The group's revenue is € 3.620 million (consolidated sales as of 31 December 2023).