ISO 9001 Quality & Compliance Administrator (Contract)

Owen Daniels; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Pension plan

Life assurance

Private healthcare

Cycle scheme

Electric car scheme

Wellbeing app

Learning & development

25 days holiday

Job summary

Owen Daniels is seeking a Quality Administrator on a 3-6 month contract in Greater London. The role involves managing customer complaints, product returns and general requests, ensuring records are accurate and followed up until resolved.

The position is based in Kingsbury, with standard daytime hours and a strong emphasis on ISO 9001 processes and RMAs. The team values attention to detail and clear communication with customers and colleagues.

Qualifications

• Must read and interpret customer correspondence, sales orders, invoices.
• Understand ISO 9001 and how to handle complaints.
• Experience with RMA / return order processes.
• Confident speaking with customers and colleagues by phone and email.

Responsibilities

• Receiving and recording customer complaints, returns and requests.
• Coordinating product returns, replacements and repairs where needed.
• Checking customer information and asking for any missing details.
• Reviewing outstanding cases and highlighting delays or issues to the Head of Compliance.

Skills

Customer comms

Sales orders

Invoices

Product codes

Technical information

RMA handling

Job description

Owen Daniels is seeking a Quality Administrator on a 3-6 month contract in Greater London. The role involves managing customer complaints, product returns and general requests, ensuring records are accurate and followed up until resolved.

The position is based in Kingsbury, with standard daytime hours and a strong emphasis on ISO 9001 processes and RMAs. The team values attention to detail and clear communication with customers and colleagues.