Qualified Success Architect (EMEA)

Qualified; United Kingdom; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading marketing technology company in the United Kingdom is searching for a Qualified Success Architect to oversee the implementation of their Conversational Marketing Platform. This role demands experience in Mid Market/Enterprise software, outstanding communication skills, and a bachelor's degree. The ideal candidate is passionate about customer success, ready to work in a dynamic environment, and excited to help transform sales and marketing processes.

Qualifications

• 3+ years of Mid Market/Enterprise software experience.
• Outstanding problem-solving skills.
• Must be willing to work in a fast-paced startup environment.

Responsibilities

• Deliver and lead customers through the Qualified Implementation Framework.
• Interface with Enterprise Architects to outline the optimal technical architecture.
• Establish a deep consultative relationship with various client business units.

Skills

Interpersonal skills

Communication skills

Knowledge of Salesforce CRM

Problem-solving skills

Technical solution expertise

Education

Bachelor's degree

Tools

Salesforce

HTML

CSS

JavaScript

Marketing automation systems

Job description

Overview

Qualified is the Agentic Marketing Platform for B2B companies. With Piper the AI SDR Agent, Qualified offers a whole new way to grow inbound pipeline. Piper operates across both the website and email, working to engage website visitors, capture leads, and convert buyers into pipeline around the clock. Hundreds of the world’s leading brands—including Crunchbase, Asana, Box, and Grubhub—choose Qualified to increase lead conversions, generate more meetings, and improve efficiency within their inbound pipeline motion.

The Qualified Success Architect will own the successful implementation and adoption of the Qualified Conversational Marketing Platform for new and existing customers. You’ll be living on the cutting edge of the next generation of sales and marketing technology, and will work with our customers to transform their sales and marketing processes to leverage the power of conversational marketing.

Responsibilities

• Coming to work with an amazing and talented team

• Working hard, learning a ton, and having fun every day

• Delivering and leading customers through the Qualified Implementation Framework

• Interface with Enterprise Architects to outline the optimal technical architecture for customers onboarding Qualified products

• Document technical requirements in order to implement a Qualified Data Model aligned to our customers business objectives

• Establish a deep consultative relationship with various client business units

• Provide coaching and education to key stakeholders about Conversational Marketing to improve adoption of Qualified products

• Conduct Quarterly Business Reviews with key stakeholders

• Identify successful customers and work with our Marketing team to turn them into advocates with case studies and testimonials

• Engage in internal product discussions, bringing customer feedback into actionable insights to help shape the product roadmap

• Executive analysis of customer health score to achieve renewal targets

Qualifications

• 3+ years of Mid Market/Enterprise software experience

• Excellent interpersonal, communication, persuasion, presentation and writing skills

• Deep working knowledge of Salesforce CRM

• Working knowledge of marketing automation systems

• Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications

• Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution

• Must be willing to work in a fast-paced startup environment with multiple roles

• You possess a bachelor\'s degree

• Passion for making customers successful with software solutions

About Qualified

Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with Piper the AI SDR for thousands of customers like Crunchbase, Demandbase, Greenhouse, Plaid, and Suse. Led by former Salesforce CMO Kraig Swensrud and former Salesforce Product SVP Sean Whiteley, Qualified boasts 1100+ 5-star reviews on G2 and is ranked #1 on the Salesforce AppExchange. Qualified is funded by Sapphire, Tiger Global, Norwest Venture Partners, Redpoint Ventures, and Salesforce Ventures. Visit qualified.com to learn more.

We’re all in this together with a shared goal: grow the business and each other. Work as a team, win as a team. Collaborate and strategize across departments to deliver A+ work. We are bold thought leaders that value creating a sense of belonging for all and celebrating our wins, big or small.

Customer Obsessed

Prioritize the customer above everything else. Build a product that our customers love. Establish ourselves as their trusted advisor and do “Whatever it takes” to make them successful. Prove the ROI. Only when our customers win do we win.

Think Big & Move Fast

We’re defining a new category and we have fierce competition. Fast-paced innovation is the name of the game. We look forward. We reimagine. We throw out new ideas. We test things. We move quickly. We challenge the norm. We don’t settle for status quo.

On the heels of their Series C financing, Qualified is looking to grow the team so that they can do even more, even faster; they’re focused on delivering our customers more innovation, additional services, an expanded product portfolio, and even deeper ties into the Salesforce CRM platform. Qualified is looking for folks that are fired up about joining a fast-paced, fast-growing company that is doing big things.

Diversity & Inclusion

Qualified is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.