CCTV Operator

Cheshire East Council; Macclesfield; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

26 days annual leave

Green car salary sacrifice

Home electronics salary sacrifice

Career average pension

Employee assistance programme

Discounted gym membership

Job summary

Cheshire East Council is seeking a dedicated Public Space CCTV operator to monitor live incidents and respond to emergencies in a 37-hour-per-week Control Room. The role involves liaising with blue light services, identifying cameras and targets, and providing rapid, accurate information for decision-making.

You will also be responsible for supervising visitors, handling out-of-hours calls, and maintaining records and reports. A clear path to an SIA CCTV licence and NPPV Vetting is available.

Qualifications

• Experience in problem solving.
• Experience in customer service.
• Ability to think quickly on your feet.
• Comfort using radios to coordinate with others.
• Ability to multitask under pressure.
• Flexible approach to the workday.
• Willingness to obtain SIA CCTV licence and NPPV Vetting to level 2.
• Ability to work nights, days, weekends and bank holidays.

Responsibilities

• Proactively monitor CCTV camera images and interpret information for blue light services.
• Identify cameras and targets to assist in identifying criminal activities and take appropriate action.
• Work with Police and other organisations to ensure the system is effective and efficient.
• Attend Court to give evidence.
• Supervise all persons visiting the Control Room and ensure Data Protection compliance.
• Monitor lone worker alarms and other emergency signals.
• Take out-of-hours calls, provide advice and make outbound service calls as required.
• Keep records and write reports; perform administrative tasks.

Skills

Problem solving

Customer service

Quick thinking

Radio communication

Multitasking

Flexible

Job description

Join our Public Space CCTV team and be at the heart of keeping our communities safe. From monitoring live incidents to taking emergency calls, you’ll play a vital role where every shift brings something new.

If you’re passionate about helping others,where you truly make a difference and want a role full of purpose, we’d love to have you on the team.

Contract: Permanent | Pay: Starting at £27,274 [plus an additional approx 20%], incremental for 5 years to £29,071 [plus an additional approx 20%] with yearly cost of living pay rises | Shifts cover days, nights, weekends and bank holidays working alternate 11.5hr days and nights| The position is for 1 FTE (37hrs average)

About the role

In this job you will:

Proactively monitor CCTV camera images, adopt both an active and pro‑active response by ensuring the information observed is correctly interpreted and communicated to all relevant organisations, mainly the blue light services.
Identify individual cameras and targets to assist, wherever possible, in the identification of criminal and suspicious activities and to take appropriate action.
Work in close liaison with the Police and other organisations, to ensure the system is effective, efficient and operating at its full potential.
Attend Court, wherever necessary, to give evidence.
Be responsible for the supervision of all persons visiting the Control Room and ensuring their compliance with the Data Protection Act and all relevant Codes of Practice.

Monitor lone worker alarms, business alarms, third party CCTV and all other work that aligns with working in an emergency Control Centre.

You will take emergency Out of Hours calls into the council during evening and weekends, resolve each call, provide advice and make thenecessary outbound service call if required.
Keep and maintain records, relevant statistical information and to write reports as required and to carry out all other administrative tasks relevant to the post.

About you

Have experience in problem solving

Have experience in customer service

Be confident and have the ability to think fast on your feet

Be happy to use radios to multiple other radio users in a calm and confident manner

Be able to multitask under pressure

Be flexible in your approach to the workday

Be able to obtain an SIA Licence in CCTV (which includes passing a weeklong course in Blackpool) and obtain NPPV Vetting to level 2 (full)

Be able to work nights, days, weekends and bank holidays inclusive of Christmas.

To find out more about our essential and desirable criteria for the role please view the 'in this job you will need' section within the attached JDPS document.

What we offer in return:

• A competitive salary- Between £27,274 per annum - £29,071 per annum with guaranteed yearly pay increases!
• Enhanced annual leave- Start with an impressive26 days of annual leave(excluding bank holidays) from day one, and watch it grow to 31days after just five years of service.
• Salary sacrifice, green car scheme- Drive green and save green! Lease a brand-new electric or hybrid car through our salary sacrifice scheme.There are no credit checks, no deposits, just significant savings, and exclusive offers on a three-year lease.
• White goods salary sacrifice scheme -Upgrade your home with ease. Purchase home and electronic items through our salary sacrifice scheme, spreading the cost of big-ticket purchases like appliances, computers, and tech gadgets directly from your salary.
• Enhanced public pension-Secure your future with ourcareer average pension, where contributions are built at a rate of 1/49th of your yearly pensionable pay.
• Employee assistance programme- Access a completely free and confidential assistance service to help manage, reduce, and overcome life’s challenges, both at work and in your personal life
• Discounted gym membership -Stay active and healthy with corporate membership prices for Everybody Leisure, including:
• Gym, Swim and Group Fitness at all 16 facilities
• Off-Peak Racket Sports
• Athletics Tracks
• Sauna/Steam/Spa

ABOUT US

Cheshire East is an amazing place to live and work. As one of the largest employers in the borough, we can offer you a wide range of challenging and rewarding careeropportunities. At Cheshire East Council we are working for a brighter future – together and our commitment to you is that our workplace culture will provide a sharedpurpose, a well-led organisation with valued people succeeding together as one team and one council to deliver the best service for our customers and communities.

FURTHER INFORMATION

For further information please contact Stuart Hobson via email; [e-mail]
We reserve the right to close a vacancy early if a high volume of applications are received or where a suitable application is found.

Cheshire East Council is committed to safeguarding children and vulnerable adults across the Borough. As such, any cautions, convictions, reprimands or final warnings
that are ‘not protected’ as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) order 1975 (as amended in 2013) relating to the non-disclosure of spent
convictions do not apply to this job. You must therefore, disclose whether you have any previous convictions where prompted to do so within the application process.

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If you have not heard from us within 4 weeks of the closing date then it is likely that you have not been shortlisted on this occasion, however please do not be
discouraged from applying again.

For any technical enquiries please email [e-mail]

Please quote the job reference number in all correspondence