Team Leader

Ministry of Justice; Compton; In loco; GBP 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Ministry of Justice in Lincoln is seeking a Team Leader within HM Courts & Tribunals Service to drive administrative excellence and customer service for service users, judiciary and management.

You will lead and develop others, ensure strong organisation, and communicate effectively with a wide range of internal and external stakeholders to deliver service improvements.

Standard full-time hours apply (37 per week), with HMCTS welcoming flexible patterns to meet role and business needs.

Competenze

• Experience leading teams delivering administrative support.
• Ability to manage attendance and performance.
• Strong communication with stakeholders.
• Competent in analysing data to drive improvements.

Mansioni

• Lead a team delivering business objectives and high‑quality service.
• Provide outstanding administrative support and customer service.
• Manage attendance, performance and wellbeing of the team.
• Work at Lincoln Crown Court and align with local, regional and national priorities.

Conoscenze

Team leadership

People development

Organisational skills

Communication skills

Data analysis

IT literacy

Descrizione del lavoro

Our Team Leaders play a critical role in helping deliver justice and this role will enable you to demonstrate and develop your leadership skills. You will be responsible for making sure your team deliver business objectives through providing excellent administrative support and customer service to service users, judiciary and management.

Ability to lead and develop others to have the skills, confidence and experience to thrive in their role.

Strong organisational skills to prioritise, plan, allocate and manage work to deliver outstanding service.

Excellent communication skills. Able to establish and maintain trusted relationships with a wide range of internal and external stakeholders.

Able to manage difficult and challenging situations and resolve problems swiftly and professionally.

Confident in analysing data to make informed decisions to improve and maintain performance.

Ability to use IT and learn new systems.

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales as well as the reserved unified tribunals across the United Kingdom. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We're looking for individuals who are committed to public service and making a difference in people's lives to deliver justice.

About your role

The role of a manager is at the heart of HMCTS operations, shaped by the Civil Service Line Management Standards. It's rewarding, challenging, and essential to our success. We're looking for managers who can drive strong performance, manage attendance effectively, and champion reward and recognition.

You will be based Lincoln Crown Court, The Castle, Castle Hill, Lincoln, LN1 3GA Leading your team, you will provide outstanding service to all our users, delivering on your area of work against local, regional and national priorities. As an effective Team Leader, you recognise the importance of the team's overall wellbeing and can motivate them to succeed; creating a sense of purpose, recognising successes and managing performance to deliver results and achieve business outcomes.

Standard full time working hours are 37 hours per week Monday - Friday. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy.