Public Sector Microsoft Licensing Support

Softcat; Marlow; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Softcat is hiring for a Microsoft Internal in our Microsoft Alliances team to support Public Sector licensing specialists. You will handle basic customer requests, assist with quotes and cost models, and help maintain accurate licensing data.

The role emphasizes strong communication and collaboration across teams. You will work within a flexible hybrid model, balancing office and home-based days, with a focus on delivering reliable support and process excellence in a forward-thinking technology

Qualifications

• Experience in customer service or support roles.
• Excellent verbal and written communication skills.
• Ability to build rapport with internal teams and customers.

Responsibilities

• Assist Public Sector Microsoft licensing specialists with basic customer requests.
• Support the creation of quotes and cost models.
• Work with licensing purchasers to ensure adherence to the order process.
• Run periodic reports to provide visibility of licenses and billing.
• Create standardised customer facing templates.

Skills

Customer service experience

Excellent communication

Build rapport

Tools

Microsoft Office

Job description

Softcat is hiring for a Microsoft Internal in our Microsoft Alliances team to support Public Sector licensing specialists. You will handle basic customer requests, assist with quotes and cost models, and help maintain accurate licensing data.

The role emphasizes strong communication and collaboration across teams. You will work within a flexible hybrid model, balancing office and home-based days, with a focus on delivering reliable support and process excellence in a forward-thinking technology