Public Sector Microsoft Internal

Softcat; Marlow; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Softcat is hiring for a Microsoft Internal in our Microsoft Alliances team to support Public Sector licensing specialists. You will handle basic customer requests, assist with quotes and cost models, and help maintain accurate licensing data.

The role emphasizes strong communication and collaboration across teams. You will work within a flexible hybrid model, balancing office and home-based days, with a focus on delivering reliable support and process excellence in a forward-thinking technology

Qualifications

• Experience in customer service or support roles.
• Excellent verbal and written communication skills.
• Ability to build rapport with internal teams and customers.

Responsibilities

• Assist Public Sector Microsoft licensing specialists with basic customer requests.
• Support the creation of quotes and cost models.
• Work with licensing purchasers to ensure adherence to the order process.
• Run periodic reports to provide visibility of licenses and billing.
• Create standardised customer facing templates.

Skills

Customer service experience

Excellent communication

Build rapport

Tools

Microsoft Office

Job description

Do you want to have an impact and join a business where you can make the difference?

Do you want variety in your work, and support to realise your full potential?

Join our Microsoft Alliances team

Microsoft are a key strategic partner for Softcat. The Microsoft team provide licensing, product information and commercial guidance in Microsoft sales engagements.

Success. The Softcat Way.

It's an exciting time to be at Softcat, one of the UK's most successful technology solutions businesses. We help customers to use technology to succeed, by putting our employees first. We've reached the £1 billion+ pa revenue milestone, opened our first office outside the UK and picked up a series of industry awards. We've got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career.

Support Public Sector Microsoft licensing sales

As a Microsoft Internal you will be an essential part of the Microsoft Team. You will be working within the Public Sector Microsoft team to provide support for the Microsoft Licensing Specialists and account managers with unmanaged accounts.

As Microsoft Internal, you'll be responsible for:

• Assisting the Public Sector Microsoft specialists with basic customer requests & enquiries.
• Supporting the specialists with creation of quotes and cost models.
• Working with Public Sector Sales Support & licensing purchasers to ensure adherence to the clean order process for contract orders.
• Running periodic reports to provide customers with visibility of licenses, consumption, and billing.
• Supporting with the creation of standardised customer facing templates.

We'd love you to have

• Previous customer service experience
• Proficient use of Microsoft Office applications
• A passion for technology and how this can help drive business change
• The ability to build rapport with both internal Softcat teams and customers
• Excellent verbal and written communication skills

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working – 3 days in the office and 2 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.