Public Sector ICT Support Hub Engineer

Northyorkshire Pfcc; York and North Yorkshire; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Salary Sacrifice Car Scheme

Generous Annual Leave

Health Cash Plan

Blue Light Discount

Flexi-Time for Staff Roles

Trade Union UNISON

Job summary

North Yorkshire Police & North Yorkshire Fire & Rescue Service is seeking an ICT Support Hub Engineer in York to join a multi‑agency ICT service. Based in York, you will provide deskside and onsite support, configure ICT hardware, and respond efficiently to service desk requests to maintain critical digital infrastructure.

The role requires an ICT qualification or hands‑on experience, strong incident management knowledge, and excellent communication.

Qualifications

• A higher education qualification in ICT or equivalent hands‑on experience in a busy, multi‑disciplined ICT environment.
• Strong understanding of incident management and service desk operations.
• Problem‑solving mindset with excellent analytical and technical skills.
• Confident communication skills and ability to build strong working relationships across all levels.
• Experience working in or with public sector organisations, ideally within emergency services.
• A clean driving licence and flexibility to travel when required.

Responsibilities

• Deliver high‑quality deskside and onsite support to end users across the organisation.
• Build, configure, and maintain ICT hardware to meet operational needs.
• Respond to service desk calls and self‑service portal requests with professionalism and efficiency.
• Support the delivery of ICT services in line with performance targets and service catalogue commitments.
• Contribute to project work and commissioned tasks, including occasional fieldwork and out‑of‑hours support.
• Collaborate with colleagues across ICT to ensure a seamless, “one service” experience for users.
• Promote knowledge sharing and continuous improvement within the team

Skills

ICT knowledge

Incident management

Analytical skills

Communication skills

Education

Higher education ICT qualification or equivalent

Tools

ITIL Foundation

Job description

North Yorkshire Police & North Yorkshire Fire & Rescue Service is seeking an ICT Support Hub Engineer in York to join a multi‑agency ICT service. Based in York, you will provide deskside and onsite support, configure ICT hardware, and respond efficiently to service desk requests to maintain critical digital infrastructure.

The role requires an ICT qualification or hands‑on experience, strong incident management knowledge, and excellent communication.