ICT Support Hub Engineer - York - Sept 26

Northyorkshire Pfcc; York and North Yorkshire; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Salary Sacrifice Car Scheme

Generous Annual Leave

Health Cash Plan

Blue Light Discount

Flexi-Time for Staff Roles

Trade Union UNISON

Job summary

North Yorkshire Police & North Yorkshire Fire & Rescue Service is seeking an ICT Support Hub Engineer in York to join a multi‑agency ICT service. Based in York, you will provide deskside and onsite support, configure ICT hardware, and respond efficiently to service desk requests to maintain critical digital infrastructure.

The role requires an ICT qualification or hands‑on experience, strong incident management knowledge, and excellent communication.

Qualifications

• A higher education qualification in ICT or equivalent hands‑on experience in a busy, multi‑disciplined ICT environment.
• Strong understanding of incident management and service desk operations.
• Problem‑solving mindset with excellent analytical and technical skills.
• Confident communication skills and ability to build strong working relationships across all levels.
• Experience working in or with public sector organisations, ideally within emergency services.
• A clean driving licence and flexibility to travel when required.

Responsibilities

• Deliver high‑quality deskside and onsite support to end users across the organisation.
• Build, configure, and maintain ICT hardware to meet operational needs.
• Respond to service desk calls and self‑service portal requests with professionalism and efficiency.
• Support the delivery of ICT services in line with performance targets and service catalogue commitments.
• Contribute to project work and commissioned tasks, including occasional fieldwork and out‑of‑hours support.
• Collaborate with colleagues across ICT to ensure a seamless, “one service” experience for users.
• Promote knowledge sharing and continuous improvement within the team

Skills

ICT knowledge

Incident management

Analytical skills

Communication skills

Education

Higher education ICT qualification or equivalent

Tools

ITIL Foundation

Job description

Location:York, Fulford Road

Contract: Permanent

Hours: Full time, 37 hours per week, Monday – Thursday 08:30-17:00 and Friday 08:30-16:30

Are you ready to take your ICT career to the next level in a role that truly makes a difference?

We’re looking for a motivated and technically skilled ICT Support Hub Engineer to join our dynamic Service Delivery Team. Based in York, you’ll play a vital role in supporting the digital infrastructure that underpins the essential services of the Office of the Police, Fire and Crime Commissioning (OPFCC), North Yorkshire Police (NYP), and North Yorkshire Fire and Rescue Service (NYFRS).

This is more than just a support role—it’s an opportunity to be part of a forward-thinking, multi-agency ICT service that’s committed to innovation, collaboration, and public service excellence.

Key responsibilities

• Deliver high-quality deskside and onsite support to end users across the organisation.
• Build, configure, and maintain ICT hardware to meet operational needs.
• Respond to service desk calls and self-service portal requests with professionalism and efficiency.
• Support the delivery of ICT services in line with performance targets and service catalogue commitments.
• Contribute to project work and commissioned tasks, including occasional fieldwork and out-of-hours support.
• Collaborate with colleagues across ICT to ensure a seamless, “one service” experience for users.
• Promote knowledge sharing and continuous improvement within the team

What we are looking for:

• A higher education qualification in ICT or equivalent hands‑on experience in a busy, multi-disciplined ICT environment.
• Strong understanding of incident management and service desk operations.
• A problem‑solving mindset with excellent analytical and technical skills.
• Confident communication skills and the ability to build strong working relationships across all levels.
• Experience working in or with public sector organisations, ideally within emergency services.
• A clean driving licence and flexibility to travel when required.
• Desirable Qualifications
• ITIL Foundation certification or equivalent experience in a regulated ICT environment.

Why Join Us?

Working for the emergency services is both meaningful and impactful. At North Yorkshire Police & North Yorkshire Fire & Rescue Service, we’re committed to helping colleagues reach their full potential in a fair, inclusive, and supportive environment. We value diverse perspectives and actively promote staff wellbeing so everyone can thrive. Please visit our websites to learn more about our organization.

We’re also proud to provide a comprehensive benefits package designed to support your wellbeing, work-life balance, and professional growth:

• Local Government Pension Scheme– secure and competitive retirement planning
• Salary Sacrifice Car Scheme– access to affordable vehicle leasing options
• Generous Annual Leave– 24 days rising to 30 with length of service, plus bank holidays
• H ealth Cash Plan
• Blue Light Discount– enjoy savings at major retailers and services
• F lexi-Time for Staff Roles– tailor your working hours to suit your lifestyle while meeting team objectives
• Access to Trade Union Membership– opportunity to join UNISON
• Inclusion & Diversity Networks– connect with colleagues and contribute to a culture of belonging
• Health & Wellbeing Services– access to resources that support your physical and mental health

To be considered for this role, applicants must meet the following requirements:

• You must have the right to work in the UK, with no restrictions on your employment
• Hold afull UK manual driving licence
• Internal applicantsmust have successfully completed their probation period
• Meetresidency requirementsfor vetting:

o MV Level Vetting– minimum 5 years UK residency

Safer Recruitment

North Yorkshire Police and North Yorkshire Fire & Rescue Service are committed to safeguarding and promoting the welfare of children and vulnerable adults. Safeguarding is a core part of our recruitment process, and we expect all applicants to share this commitment. All successful candidates will undergo a thorough recruitment process and must obtain satisfactory pre-employment clearances before commencing employment, including satisfactoryVetting or DBS checks, references, and a medical assessment, including absence history. Adherence to our safeguarding policies and procedures is essential.

Interviews are scheduled to take place: 13/14 October 2026