IT Support Engineer: Frontline Tech for Public Service

Police Scotland; Inverness; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

28 days leave

Public holidays 6

Local government pension

Training & development

Career progression

Wellbeing support

Discounts & rewards

Job summary

Police Scotland's Digital Division is seeking an IT Support Engineer to provide end-user support and request fulfilment, while contributing to upcoming projects. You will join a professional ICT support team, helping maintain service levels, systems availability and timely incident response across the organisation.

The role requires participation in an on-call rota with an allowance and a valid driving licence.

Responsibilities

• Providing end user support, both remotely and on-site, supporting multiple technologies.
• Providing an excellent level of customer service by following processes and procedures that underpin the approach to the operational support of the Police Scotland end user estate, systems and infrastructure.
• Advising and leading on technical solutions as required as part of new technologies, projects and challenges as they arise.

Job description

Police Scotland's Digital Division is seeking an IT Support Engineer to provide end-user support and request fulfilment, while contributing to upcoming projects. You will join a professional ICT support team, helping maintain service levels, systems availability and timely incident response across the organisation.

The role requires participation in an on-call rota with an allowance and a valid driving licence.