Hybrid IT Service Desk Analyst

West Yorkshire Fire & Rescue Service; Birkenshaw; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Holiday entitlement

Family friendly policies

37 hour week (hybrid)

Local government pension scheme

Free onsite parking

Sports and Social Club with gym access

Employee Assistance Program

Car salary sacrifice scheme

Job summary

West Yorkshire Fire & Rescue Service is seeking a DDaT Support Analyst to provide high-quality technical support and guidance across ICT systems. The role blends office and home-based work in a hybrid model, with training provided to ensure smooth operation and service continuity.

You will join a friendly Service Desk within DDaT, delivering first-line support, incident resolution and routine maintenance while maintaining excellent customer experience and adherence to targets.

Qualifications

• Demonstrable experience of working within a technical Service Desk or IT support environment.
• Strong customer service and problem-solving skills.
• Be educated to NVQ Level 3 in a computer-related subject or possess equivalent relevant experience or training.

Responsibilities

• Deliver first-line technical support and user guidance.
• Resolve ICT incidents and requests.
• Carry out routine system maintenance.
• Help ensure DDaT service delivery meets agreed performance targets while providing an excellent customer experience.

Skills

Customer service

Problem solving

Communication

Education

NVQ Level 3 in a computer-related subject

Job description

West Yorkshire Fire & Rescue Service is seeking a DDaT Support Analyst to provide high-quality technical support and guidance across ICT systems. The role blends office and home-based work in a hybrid model, with training provided to ensure smooth operation and service continuity.

You will join a friendly Service Desk within DDaT, delivering first-line support, incident resolution and routine maintenance while maintaining excellent customer experience and adherence to targets.