Public Sector Front Desk & Payments Admin

Confidential; Carrickfergus; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Immediate start

Public sector experience

Job summary

Honeycomb is recruiting a Front of House Administrator for a large public sector organisation based in Carrickfergus. This full-time, 3-month temporary contract offers an opportunity to gain experience in a professional, customer-focused environment.

You will be the first point of contact for visitors, manage reception duties, process payments in person, by phone and online, and maintain accurate records using computerised systems. Immediate start available; 37 hours per week, £14.13 per hour.

Qualifications

• 5 GCSEs including English Language and Maths (Grade C or above), or equivalent qualifications.
• A minimum of 2 years' experience working within a customer service environment, including dealing effectively with the public.
• Strong IT skills and experience using computerised systems.
• Previous cash-handling experience, including the use of credit/debit card machines.
• Alternatively, if you do not have 5 GCSEs, demonstrate 4 years' relevant experience in the required areas, including suitable English and Maths qualifications.

Responsibilities

• Respond to customer enquiries in person and by telephone, providing advice and directing queries to the appropriate department.
• Manage the day-to-day operation of the reception area, including visitor sign-in, passes and general reception duties.
• Process customer payments accurately across face-to-face, telephone and online channels.
• Handle, record and reconcile cash, cheques and other income in line with financial procedures.
• Maintain accurate customer, financial and administrative records using computerised systems.
• Process incoming and outgoing post, deliveries and courier items securely and efficiently.

Skills

Customer service experience

Reception duties

Cash handling

IT skills

English & Maths literacy

Education

GCSEs incl. English & Maths

Tools

Credit/debit card machines

Computerised systems

Job description

Honeycomb is recruiting a Front of House Administrator for a large public sector organisation based in Carrickfergus. This full-time, 3-month temporary contract offers an opportunity to gain experience in a professional, customer-focused environment.

You will be the first point of contact for visitors, manage reception duties, process payments in person, by phone and online, and maintain accurate records using computerised systems. Immediate start available; 37 hours per week, £14.13 per hour.