Front of House Administrator

Confidential; Carrickfergus; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Immediate start

Public sector experience

Job summary

Honeycomb is recruiting a Front of House Administrator for a large public sector organisation based in Carrickfergus. This full-time, 3-month temporary contract offers an opportunity to gain experience in a professional, customer-focused environment.

You will be the first point of contact for visitors, manage reception duties, process payments in person, by phone and online, and maintain accurate records using computerised systems. Immediate start available; 37 hours per week, £14.13 per hour.

Qualifications

• 5 GCSEs including English Language and Maths (Grade C or above), or equivalent qualifications.
• A minimum of 2 years' experience working within a customer service environment, including dealing effectively with the public.
• Strong IT skills and experience using computerised systems.
• Previous cash-handling experience, including the use of credit/debit card machines.
• Alternatively, if you do not have 5 GCSEs, demonstrate 4 years' relevant experience in the required areas, including suitable English and Maths qualifications.

Responsibilities

• Respond to customer enquiries in person and by telephone, providing advice and directing queries to the appropriate department.
• Manage the day-to-day operation of the reception area, including visitor sign-in, passes and general reception duties.
• Process customer payments accurately across face-to-face, telephone and online channels.
• Handle, record and reconcile cash, cheques and other income in line with financial procedures.
• Maintain accurate customer, financial and administrative records using computerised systems.
• Process incoming and outgoing post, deliveries and courier items securely and efficiently.

Skills

Customer service experience

Reception duties

Cash handling

IT skills

English & Maths literacy

Education

GCSEs incl. English & Maths

Tools

Credit/debit card machines

Computerised systems

Job description

Honeycomb is delighted to be working with a large public sector organisation to recruit a temporary Front of House Administrator. Based in Carrickfergus, this is an excellent opportunity to join a well-established organisation on an initial 3-month temporary contract.

The Company

This is an exciting opportunity to join a well-established public sector organisation, offering full-time hours and the chance to gain valuable experience within a professional customer-focused environment.

The Role

As a Front of House Administrator, you will act as the first point of contact for visitors and customers, providing a friendly and professional service. You will handle enquiries, manage reception and work across a number of departments, while supporting customer payments, cash handling and the accurate maintenance of financial records.

Key Responsibilities

• Respond to customer enquiries in person and by telephone, providing advice and directing queries to the appropriate department.
• Manage the day-to-day operation of the reception area, including visitor sign-in, passes and general reception duties.
• Process customer payments accurately across face-to-face, telephone and online channels.
• Handle, record and reconcile cash, cheques and other income in line with financial procedures.
• Maintain accurate customer, financial and administrative records using computerised systems.
• Process incoming and outgoing post, deliveries and courier items securely and efficiently.

The Person

The successful candidate will have a strong background in customer service and administration, with excellent communication and organisational skills. You will be available for an immediate start and meet the following essential criteria:

Essential Criteria

• 5 GCSEs, including English Language and Maths (Grade C or above), or equivalent qualifications.
• A minimum of 2 years' experience working within a customer service environment, including dealing effectively with the public.
• Strong IT skills and experience using computerised systems.
• Previous cash-handling experience, including the use of credit/debit card machines.
• Alternatively, if you do not have 5 GCSEs, you should demonstrate 4 years' relevant experience in the required areas, including suitable English and Maths qualifications.

Package & Benefits

• Immediate start available
• £14.13 per hour
• 37 hours per week
• Monday to Friday
• 3-month temporary contract
• Opportunity to gain valuable experience within a well-established public sector organisation

Please note: Successful candidates may need to complete a Basic or Enhanced Access NI check (fee of £18+). A previous conviction will not automatically prevent appointment; all disclosures are managed confidentially.

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.

Please note that we are currently receiving an exceptionally high volume of applications and will be unable to shortlist candidates who do not meet the specific requirements for this role. Due to this volume, we may be unable to provide individual feedback. We thank you in advance for your understanding.