Front of House Administrator — Immediate Start (Public Sector)

Honeycomb; Carrickfergus; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Immediate start

£14.13 per hour

37 hours per week

3-month temporary contract

Opportunity to gain experience in the公

Job summary

Honeycomb is delighted to be recruiting a Front of House Administrator for a 3-month temporary contract based in Carrickfergus. You will be the first point of contact for visitors and customers, handling enquiries, managing reception and supporting several departments, while processing payments and maintaining financial records.

The role requires strong customer service and administrative skills, with IT competence and cash handling experience.

Qualifications

• 5 GCSEs, including English Language and Maths (Grade C or above), or equivalent qualifications.
• A minimum of 2 years' experience working within a customer service environment, including dealing effectively with the public.
• Strong IT skills and experience using computerised systems.
• Previous cash-handling experience, including the use of credit/debit card machines.
• Alternatively, if you do not have 5 GCSEs, you should demonstrate 4 years' relevant experience in the required areas, including suitable English and Maths qualifications.

Responsibilities

• Respond to customer enquiries in person and by telephone, providing advice and directing queries to the appropriate department.
• Manage the day-to-day operation of the reception area, including visitor sign-in, passes and general reception duties.
• Process customer payments accurately across face-to-face, telephone and online channels.
• Handle, record and reconcile cash, cheques and other income in line with financial procedures.
• Maintain accurate customer, financial and administrative records using computerised systems.
• Process incoming and outgoing post, deliveries and courier items securely and efficiently.

Skills

Customer service

Reception duties

Cash handling

IT skills

Education

GCSEs including English Language and Maths

2 years' customer service experience

Alternative: 4 years' relevant experience with English and Maths

Tools

Computerised systems

Card payment terminals

Job description

Honeycomb is delighted to be recruiting a Front of House Administrator for a 3-month temporary contract based in Carrickfergus. You will be the first point of contact for visitors and customers, handling enquiries, managing reception and supporting several departments, while processing payments and maintaining financial records.

The role requires strong customer service and administrative skills, with IT competence and cash handling experience.