Public Safety Front Counter Specialist

Lancashire Constabulary; Preston; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Hybrid / Agile working

Supportive wellbeing resources

31 days annual leave

Job summary

Lancashire Constabulary is seeking a Front Counters Assistant to join the Contact Management, West Front Counters Team at Blackpool. The role provides a professional face-to-face service to the public and colleagues, records incidents, and offers guidance using the National Decision Model.

Base location is Blackpool DHQ with regular shifts to Blackpool Town Centre and ad hoc coverage at Kirkham and Fleetwood. Hybrid/Agile working is available depending on role and location.

Qualifications

• Experience delivering customer advice in busy environments.
• Strong listening and interpersonal abilities.
• Ability to prioritise workload and meet deadlines.
• Experience dealing with challenging or confrontational people.
• Experience recording and maintaining crime/incident data.
• Willingness to travel for Constabulary business.

Responsibilities

• Provide first point of contact for victims attending the Police Station.
• Take reports of emergency and non-emergency incidents at the Front Counter.
• Record reported crimes in line with NCRS and Force Policies.
• Create and manage incident logs and alert supervision as needed.
• Record intelligence and perform relevant enquiries including PNC checks.
• Handle and store hazardous items safely and manage evidence when required.

Skills

Customer service

Listening skills

Interpersonal skills

Time management

Decision making

Handling difficult people

Record keeping

Tools

Connect Quick Crime system

Job description

Lancashire Constabulary is seeking a Front Counters Assistant to join the Contact Management, West Front Counters Team at Blackpool. The role provides a professional face-to-face service to the public and colleagues, records incidents, and offers guidance using the National Decision Model.

Base location is Blackpool DHQ with regular shifts to Blackpool Town Centre and ad hoc coverage at Kirkham and Fleetwood. Hybrid/Agile working is available depending on role and location.