S26-396 Front Counters Assistant (LC4-5)

Lancashire Constabulary; Preston; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Sick pay provisions

Maternity/Paternity leave entitlements

Blue Light Scheme discounts

On-site gyms

Job summary

Lancashire Constabulary is seeking a Front Counters Assistant to join our team across East Division, Blackburn, Accrington and ad hoc cover for Clitheroe.

The role provides a professional, multi functional face-to-face customer service to both the public and Constabulary colleagues and to safeguard the public and victims, record incidents and crimes using the National Decision Model (NDM) and provide appropriate advice.

Qualifications

• Experience in providing customer advice in a busy environment.
• Experience of recording, interrogating, inputting and maintaining computerised and manual filing/recording systems.
• Experience of working in a role requiring safeguarding and public safety awareness.

Responsibilities

• Take reports of emergency and non-emergency incidents at Front Counters.
• Provide a first point of contact for victims of crime attending the Police Station.
• Create, grade and manage incident logs in line with NSIR and Force Policies.
• Record and validate details of driving documents and notices, including enquiries.
• Safely handle, store and manage firearms, knives, ammunition and drugs handed in.

Skills

Customer service

Records management

Communication

Job description

Lancashire Constabulary is looking for a Front Counters Assistant to join our team based in East Division, Front Counters Cluster - Blackburn, Blackburn Town Centre, Accrington and ad hoc cover for Clitheroe.

Please note, Front Counters Assistants must have the ability and willingness to travel on Constabulary business, as required.

The purpose of this role is to provide a professional, multi functional face to face customer service to both the public and Constabulary colleagues and to safeguard the public and victims, record incidents and crimes using the National Decision Model (NDM) and provide appropriate advice.

Key Responsibilities

• Take reports of emergency and non-emergency incidents reported at the Front Counter.
• To provide a first point of contact for victims of crime attending the Police Station, with a commitment to safeguarding and protecting the public.
• Create, grade and manage to appropriate resolution, incident logs in line with National Standards for Incident Recording (NSIR) and Force Policies, alerting supervision of any serious incidents where necessary.
• Examine, record and validate details of driving documents, PG10 and Section 165 notices, conducting all relevant enquiries including PNC checks and contacting external agencies to enable Front Counter Assistants to release vehicles back to the owner.
• To safely handle, store and manage firearms, knives, ammunition, weapons and drugs that are handed in. To book these into Evidence Related Property correctly and to dispose of as required.

Skills And Experience

• Experience of providing customer advice in a busy environment on a wide variety of issues.
• Experience of recording, interrogating, inputting and maintaining computerised and manual filing/recording systems.
• Experience of providing customer advice in a busy environment on a wide variety of issues.

Please see the attached job specification for further details.

Vetting And Medical

Please be aware, as a condition of your appointment you must undergo and pass Recruitment Vetting (RV). Please be aware there is a minimum 3 year UK residency requirement for Recruitment vetting and you must be 18 years old at the point of applying. Successful applicants will also be subject to a medical assessment.

Please note, candidates successful at shortlisting will be required to undertake an assessment as part of the interview process. This will consist of a short role-play exercise to assess candidates' problem-solving ability, communication and their approach to dealing with members of the public in a customer-facing environment.

Benefits

• 25 - 31 days annual leave (role dependant) plus 8 bank holidays pro rata
• Local Government Pension Scheme with contributions from 5.5% to 12.5% depending on your salary
• Sick pay provisions
• Generous maternity / paternity and adoption leave entitlements
• Option to become a member of the onsite unions
• Discounts from various retailers via the Blue Light Scheme
• Access to on-site-gyms - HQ
• Cycle to work scheme
• Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters
• Hybrid / Agile working (role dependant)

Closing date: Thursday 8th October 2026 at 11am

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