Front Counter Officer - Customer Service & Safeguarding

Lancashire Constabulary; Preston; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Sick pay provisions

Maternity/Paternity leave entitlements

Blue Light Scheme discounts

On-site gyms

Job summary

Lancashire Constabulary is seeking a Front Counters Assistant to join our team across East Division, Blackburn, Accrington and ad hoc cover for Clitheroe.

The role provides a professional, multi functional face-to-face customer service to both the public and Constabulary colleagues and to safeguard the public and victims, record incidents and crimes using the National Decision Model (NDM) and provide appropriate advice.

Qualifications

• Experience in providing customer advice in a busy environment.
• Experience of recording, interrogating, inputting and maintaining computerised and manual filing/recording systems.
• Experience of working in a role requiring safeguarding and public safety awareness.

Responsibilities

• Take reports of emergency and non-emergency incidents at Front Counters.
• Provide a first point of contact for victims of crime attending the Police Station.
• Create, grade and manage incident logs in line with NSIR and Force Policies.
• Record and validate details of driving documents and notices, including enquiries.
• Safely handle, store and manage firearms, knives, ammunition and drugs handed in.

Skills

Customer service

Records management

Communication

Job description

Lancashire Constabulary is seeking a Front Counters Assistant to join our team across East Division, Blackburn, Accrington and ad hoc cover for Clitheroe.

The role provides a professional, multi functional face-to-face customer service to both the public and Constabulary colleagues and to safeguard the public and victims, record incidents and crimes using the National Decision Model (NDM) and provide appropriate advice.