Public Liaison Officer - Civil Engineering (Freelance)

Setting Out Solutions Group Ltd; Leeds; On-site; GBP 50,000 - 55,000; Full time

Job summary

Setting Out Solutions Group Ltd is seeking an experienced Public Liaison Officer on a freelance basis to support a major Local Authority highways and town centre improvement scheme in Leeds City Centre.

The role focuses on managing communications with residents, businesses and stakeholders, coordinating with project teams to minimise disruption, and delivering regular updates throughout a 34–36 week programme.

Qualifications

• Excellent communication, interpersonal and stakeholder management skills are essential.
• Strong organisational abilities with the capability to manage multiple enquiries.
• Confident dealing with residents, businesses and the public in challenging situations.
• Experience in Civil Engineering, Highways, Public Realm or Local Authority projects is desirable.

Responsibilities

• Act as the main point of contact for residents, local businesses and stakeholders.
• Build and maintain positive relationships with Local Authority and community groups.
• Communicate planned works, closures, traffic management and updates.
• Manage public enquiries, complaints and concerns and ensure escalation where needed.
• Work with Site and Project Management to minimise disruption throughout the works.
• Prepare newsletters, letters and stakeholder communications.
• Attend stakeholder meetings and community events when required.
• Maintain accurate records of stakeholder interactions and engagement activities.

Skills

Communication skills

Stakeholder management

Organization

Interpersonal skills

Job description

Setting Out Solutions Group Ltd is seeking an experienced Public Liaison Officer on a freelance basis to support a major Local Authority highways and town centre improvement scheme in Leeds City Centre.

The role focuses on managing communications with residents, businesses and stakeholders, coordinating with project teams to minimise disruption, and delivering regular updates throughout a 34–36 week programme.