Stakeholder Liaison Officer

Carrington West; Southampton, Guildford; On-site; GBP 34,000 - 42,000; Full time

Job summary

Carrington West is recruiting a Stakeholder Liaison Officer to support a major National Highways framework across Southampton and Guildford. The role involves communicating project progress, handling stakeholder inquiries and producing updates for public channels.

You will help organise public information events, support MP briefings, and attend media interviews as required, ensuring strong relationships with local authorities and stakeholders throughout construction phases.

Qualifications

• Experience in a stakeholder engagement, communications or liaison role within highways or major infrastructure.
• Ability to produce clear written communications and represent a major project in public-facing situations.
• National Highways / Area 3 experience is desirable but not essential.

Responsibilities

• Provide regular stakeholder updates around project progress, milestones and traffic management phase changes.
• Manage and respond to customer and stakeholder enquiries and complaints.
• Prepare content for National Highways website updates and social media communications.
• Support the preparation of MP and Parliamentary briefings.
• Attend site for media interviews, including radio and TV where required.
• Help organise and attend Public Information Events ahead of construction works.
• Attend regular National Highways customer and network occupancy meetings to provide programme updates.
• Build and maintain strong relationships with local authorities, customers and other key stakeholders.

Skills

Stakeholder engagement

Clear communication

Public liaison

Job description

Stakeholder Liaison Officer
Location: Southampton or Guildford
Contract: Fixed Term
Hours: 45 hours per week
Salary: Competitive salary + car allowance
Sector: Highways / Infrastructure

We are currently recruiting for a Stakeholder Liaison Officer to support a major National Highways framework, working across projects in the Southampton and Guildford areas.

Key Responsibilities

• Provide regular stakeholder updates around project progress, key milestones and traffic management phase changes.
• Manage and respond to customer and stakeholder enquiries and complaints.
• Prepare content for National Highways website updates and social media communications.
• Support the preparation of MP and Parliamentary briefings.
• Attend site for media interviews, including radio and TV where required.
• Help organise and attend Public Information Events ahead of construction works.
• Attend regular National Highways customer and network occupancy meetings to provide programme updates.
• Build and maintain strong relationships with local authorities, customers and other key stakeholders.

About You

The ideal candidate will have experience in a stakeholder engagement, communications or liaison role within highways, construction or major infrastructure.
Experience of working with National Highways would be highly beneficial, particularly within Area 3, alongside knowledge of key local stakeholders such as Hampshire County Council.
You should be confident communicating with a wide range of stakeholders, able to produce clear written communications and comfortable representing a major infrastructure project in public-facing situations.
National Highways / Area 3 experience is desirable but not essential