Community Liaison Officer [UK]

Wills Bros Ltd.; Bristol; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days holiday

Job summary

Wills Bros Civil Engineering Ltd is seeking a dynamic Community Liaison Officer to support our Southwest England projects, working on-site from Bristol. You will engage local communities, coordinate with site teams, and drive social value initiatives.

The role focuses on stakeholder communication, event participation, and tracking community benefit KPIs, with responsibilities spanning newsletters and engagement plans. On-site role with strong collaboration across teams.

Qualifications

• Confident, enthusiastic and an effective communicator.
• Passionate about social responsibility and community collaboration.
• Highly organized and able to work independently.
• Strong problem solver with conflict resolution skills.

Responsibilities

• Act as the primary liaison between construction projects and local communities.
• Work with site management to implement community engagement plans and resolve challenges or delays.
• Keep stakeholders informed of project progress with high standard of customer care.
• Respond to enquiries from residents, stakeholders, and third parties promptly and professionally.
• Draft and manage communication materials including newsletters and engagement plans.
• Coordinate and attend community events such as meet-the-contractor sessions and school engagements.
• Monitor, report and track community benefit KPIs for monthly management reports.

Skills

Effective communicator

Community engagement

Highly organized

Conflict resolution

Proactive

Stakeholder management

Networking

Job description

With a growing portfolio of exciting projects and a business that is going from strength to strength, Wills Bros can offer you a fantastic career opportunity and genuine job satisfaction. We are committed to helping our people develop personally and professionally and invest heavily in training and development.

We promote a policy of self-delivery for all the core elements of our operations to ensure that the core construction skills and knowledge are available & retained in-house. This delivery strategy is supported by specialist partners and subcontractors, but the core functions of the business are delivered in-house by our extensive fleet of privately owned plant and equipment and led by our competent management team.

As a family run company, we take pride in the standards we achieve in our projects, which culminate in numerous repeat contracts with our clients. Our diverse client base ranges from government, local authorities, airport, port and rail authorities, national roads authorities, and private clients and developers.

We are experts in the design, construction, and delivery of complex civil engineering projects, with expertise in road and bridge construction, street works, water, sewerage and utilities, flood prevention, marine works, land reclamation, earthworks, wind farms, and enabling works for commercial and industrial clients, as well as significant expertise of data centres, pharmaceuticals, and other highly regulated construction environments.

We are seeking a dynamic and dedicated Community Liaison Officer to serve as part of our continued growth and commitment to creating positive, lasting relationships with the communities we work in and support our projects across Southwest England. Work in person based on site/Bristol Office.

Working closely with our highways and infrastructure teams, you will play a vital role in ensuring local communities are informed, engaged, and supported throughout the delivery of urban road, footway, and cycleway projects. You will be a key point of contact for stakeholders and help drive excellence in our social value and community benefit initiatives.

Duties:

• Act as the primary liaison between construction projects and local communities
• Work closely with site management teams to implement community engagement plans and resolve challenges or delays
• Keep stakeholders informed of project progress, ensuring a high standard of customer care
• Respond to enquiries from residents, stakeholders, and third parties in a timely and professional manner
• Draft and manage communication materials, including newsletters, advance works notifications, engagement plans, and project information boards
• Coordinate and attend community events such as meet‑the‑contractor sessions, careers fairs, and school engagement activities
• Monitor, report, and track community benefit KPIs and contribute to monthly reports for management and clients
• Support employment, skills, and community benefit delivery plans by engaging the supply chain
• Promote corporate social responsibility and charitable initiatives within local communities
• Provide administrative support to site teams as required

Skills, Qualifications & Experience:

• Confident, enthusiastic, and an effective communicator
• Passionate about social responsibility and community collaboration
• Highly organised and able to work independently
• A strong problem solver with conflict resolution skills
• Committed, proactive, and able to see tasks through to completion
• Comfortable leading and influencing project teams to achieve community benefit outcomes
• Skilled at networking and building relationships with local groups, charities, and employment schemes

Preferred Experience:

• Experience working with construction teams and delivering social value initiatives
• Employee Development Programme.
• 24/7 counselling and support helpline.
• Salary sacrifice schemes.
• Income Protection.
• Company pension.
• 25 annual leave holidays plus public holidays.

Wills Bros Civil Engineering Ltd is an Equal Opportunities Employer