Public Helpdesk Officer — Policing Support (Shift/Weekend Pay)

Cheshire Constabulary; Crewe; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Shift allowance (12.5%)

Weekend working enhancement

Job summary

Cheshire Constabulary is seeking a Helpdesk Officer to assist the public in person at the station and by phone via 101. You will manage enquiries, record incidents and support frontline officers, contributing to community safety.

The role requires excellent communication and a calm, multi-tasking approach in a busy environment. Training is provided. A positive service mindset will be essential.

Qualifications

• Public service orientation and commitment.
• Experience in customer-facing roles.
• Excellent verbal and written communication.
• Ability to multitask and prioritise tasks.
• Resilience and composure under pressure.
• Proficient with multiple computer systems.

Responsibilities

• Assist members of the public face-to-face at the station and via 101 non-emergency calls.
• Provide advice, manage enquiries and record incidents.
• Support frontline officers and contribute to policing objectives.

Skills

Public service

Customer service

Communication skills

Multi-tasking

Resilience

Computer literacy

Job description

Cheshire Constabulary is seeking a Helpdesk Officer to assist the public in person at the station and by phone via 101. You will manage enquiries, record incidents and support frontline officers, contributing to community safety.

The role requires excellent communication and a calm, multi-tasking approach in a busy environment. Training is provided. A positive service mindset will be essential.