Welsh-Speaking Police Communications Operator (Days)

Adecco Portugal; St Asaph; On-site; GBP 19,000 - 22,000; Full time

Job summary

Adecco are recruiting for a 101 Call Handler (Days) to work within the North Wales Police Force in St Asaph. This is a temporary ongoing contract, with an hourly rate of £14.10 and a full-time day pattern Monday to Friday.

You will deliver professional customer service, resolve public inquiries, and deploy resources efficiently. The role requires UK residency for 3 years, Welsh Speaking Level 2, NVQ Level 3 or equivalent in communications or related field, typing 25–30 wpm, and solid IT skills

Qualifications

• NVQ Level 3 or equivalent in Communication, Business, or a customer-related field, or proven relevant experience.
• Welsh Speaking Level 2 required.
• Typing/word processing skills of 25 - 30 words per minute.
• Intermediate IT skills, particularly with Windows systems.
• A good geographical knowledge of North Wales.

Responsibilities

• Receive and resolve public inquiries in line with force policy.
• Provide advice and manage caller expectations, ensuring first contact resolution.
• Analyse and assess risk using various information systems.
• Record relevant information accurately for different audiences, including police departments and external agencies.
• Liaise with external agencies as needed.
• Manage the closure of incidents where appropriate.
• Distribute messages via email, telephone, fax, and intranet.
• Direct police units to incidents through intelligent deployment, maximising resource efficiency.
• Inform and coordinate with other emergency services as required.
• Maintain a log of all incidents and ensure proper scheduling of appointments.
• Update the Force Records Management System and undertake relevant clerical duties.
• Represent colleagues/organisation in various forums and assist at special events or major incidents as needed.

Skills

Welsh language

Typing 25-30 wpm

Windows IT skills

Problem solving

Calm under pressure

Education

NVQ Level 3 or equivalent

Job description

Adecco are recruiting for a 101 Call Handler (Days) to work within the North Wales Police Force in St Asaph. This is a temporary ongoing contract, with an hourly rate of £14.10 and a full-time day pattern Monday to Friday.

You will deliver professional customer service, resolve public inquiries, and deploy resources efficiently. The role requires UK residency for 3 years, Welsh Speaking Level 2, NVQ Level 3 or equivalent in communications or related field, typing 25–30 wpm, and solid IT skills