Helpdesk Officer - Crewe

Cheshire Constabulary; Crewe; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Shift allowance (12.5%)

Weekend working enhancement

Job summary

Cheshire Constabulary is seeking a Helpdesk Officer to assist the public in person at the station and by phone via 101. You will manage enquiries, record incidents and support frontline officers, contributing to community safety.

The role requires excellent communication and a calm, multi-tasking approach in a busy environment. Training is provided. A positive service mindset will be essential.

Qualifications

• Public service orientation and commitment.
• Experience in customer-facing roles.
• Excellent verbal and written communication.
• Ability to multitask and prioritise tasks.
• Resilience and composure under pressure.
• Proficient with multiple computer systems.

Responsibilities

• Assist members of the public face-to-face at the station and via 101 non-emergency calls.
• Provide advice, manage enquiries and record incidents.
• Support frontline officers and contribute to policing objectives.

Skills

Public service

Customer service

Communication skills

Multi-tasking

Resilience

Computer literacy

Job description

Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.

This post attracts the follow allowances Shift Allowance, Weekend Working Enhancement

Allowance percentage 12.50%

37

Closing Date 03/11/2026, 23:55

Looking for a role where no two days are the same? As a Helpdesk Officer, you'll be providing service to members of the public, both face-to-face at the station and through 101 non-emergency telephone calls, helping people when they need it most.

Working at the heart of policing, you'll provide advice, manage enquiries, record incidents and support frontline officers. Every day brings new challenges, requiring strong communication, sound judgement and excellent customer service skills. As part of a supportive team, you'll play a vital role in keeping Cheshire's communities safe while enjoying a varied and rewarding career.

We are looking for people who can bring their valuable skills and experience to our helpdesks and welcome applications from anyone with:

• A passion for public service
• Customer service experience – face-to-face or over the ‘phone
• Excellent communication and listening skills
• The ability to multi-task, and manage different priorities
• Resilience and the ability to work effectively under pressure
• Computer literate with the ability to operate multiple systems simultaneously

No previous policing experience is required as full training and ongoing support will be provided.

This is a scale 4 position with a salary of £28,036 to £30,687, inclusive of a 12.5% shift allowance. In addition, weekend working attracts time and a half pay. Shift patterns operate between 7:00am and 8:00pm, Monday to Saturday, offering a good work-life balance.

For more information about the role, please refer to the attached Role Profile and Helpdesk Officer Overview.

The Competency Values Framework (CVF) provides clear expectations for everyone working in policing. It describes behaviours required by all officers and members of staff and it will be used in the recruitment process to assess your suitability for the role to which you are applying.

It is not a requirement that you should have a detailed knowledge of the framework, should you wish to familiarise yourself with it to support you in the recruitment process please follow the below link.

Cheshire Constabulary is fully supportive of diversity, equality and inclusion and strives to employ a workforce which is representative of the community it serves.

Applications are welcomed from all underrepresented groups and support will be made available throughout the recruitment process for all applicants. Under-represented groups include:

• People of ethnic minority
• Individuals who identify as having a visible or invisible disability
• Gender in relation to female representation for PC entry routes
• Gender in relation to male representation for Staff entry routes

FOR POLICE OFFICER NEW RECRUITS ONLY The Constabulary recognises that some may possess additional skills such as fluency in other languages; if you have such a skill and are willing to be contacted about this potentially being considered in relation to deployment and posting decisions, please highlight this in the application. Please note that any posting decision will be made by the organisation as is its prerogative however in circumstances where there is a cultural-competence/skill that may also enhance the Constabulary's service to its communities then in consultation with an individual and their consent then a posting may be agreed accordingly.

Please note, you will require the following detail to complete this application form; NI Number, ID detail, address information, referee information, full employment history including dates and any qualifications you may have attained. You may also be requested to provide photos of any visible tattoos you have. The application system only remains active on a single page for a period of 60 minutes. Please therefore ensure you allow time to complete this fully as incomplete pages will not be saved. As part of the application process, you may be asked to provide evidence of your Qualifications, proof of identity and address, so it is important to make sure you have this information to hand before you complete your application.