101 Call Handler (Days)

Adecco Portugal; St Asaph; On-site; GBP 19,000 - 22,000; Full time

Job summary

Adecco are recruiting for a 101 Call Handler (Days) to work within the North Wales Police Force in St Asaph. This is a temporary ongoing contract, with an hourly rate of £14.10 and a full-time day pattern Monday to Friday.

You will deliver professional customer service, resolve public inquiries, and deploy resources efficiently. The role requires UK residency for 3 years, Welsh Speaking Level 2, NVQ Level 3 or equivalent in communications or related field, typing 25–30 wpm, and solid IT skills

Qualifications

• NVQ Level 3 or equivalent in Communication, Business, or a customer-related field, or proven relevant experience.
• Welsh Speaking Level 2 required.
• Typing/word processing skills of 25 - 30 words per minute.
• Intermediate IT skills, particularly with Windows systems.
• A good geographical knowledge of North Wales.

Responsibilities

• Receive and resolve public inquiries in line with force policy.
• Provide advice and manage caller expectations, ensuring first contact resolution.
• Analyse and assess risk using various information systems.
• Record relevant information accurately for different audiences, including police departments and external agencies.
• Liaise with external agencies as needed.
• Manage the closure of incidents where appropriate.
• Distribute messages via email, telephone, fax, and intranet.
• Direct police units to incidents through intelligent deployment, maximising resource efficiency.
• Inform and coordinate with other emergency services as required.
• Maintain a log of all incidents and ensure proper scheduling of appointments.
• Update the Force Records Management System and undertake relevant clerical duties.
• Represent colleagues/organisation in various forums and assist at special events or major incidents as needed.

Skills

Welsh language

Typing 25-30 wpm

Windows IT skills

Problem solving

Calm under pressure

Education

NVQ Level 3 or equivalent

Job description

Adecco are pleased to be recruiting for a 101 Call Handler (Days) to work within the North Wales Police Force

Location: St Asaph

Contract Type: Temporary on going

Hourly Rate: £14.10 per hour

Working Pattern: Full Time day shifts Monday to Friday

Please note this role will be subject to Police Vetting, you will need to have been within the UK for a minimum of 3 years continually

Are you ready to make a difference in your community? Our client is seeking a dedicated and skilled Communications Operator to join their team in North Wales Police! If you thrive in a fast-paced environment and possess exceptional communication skills, this is the role for you.

Overall Purpose of the Job:

As a Communications Operator, you will deliver a professional, effective, and efficient customer service aimed at "getting it right first time." Your role will involve resolving public inquiries, accurately recording information, and deploying resources in a pressurised environment.

Key Responsibilities:

• Receive and resolve public inquiries in line with force policy.
• Provide advice and manage caller expectations, ensuring first contact resolution.
• analyse and assess risk using various information systems.
• Record relevant information accurately for different audiences, including police departments and external agencies.
• Liaise with external agencies as needed.
• Manage the closure of incidents where appropriate.
• Distribute messages via email, telephone, fax, and intranet.
• Direct police units to incidents through intelligent deployment, maximising resource efficiency.
• Inform and coordinate with other emergency services as required.
• Maintain a log of all incidents and ensure proper scheduling of appointments.
• Update the Force Records Management System and undertake relevant clerical duties.
• Represent colleagues/organisation in various forums and assist at special events or major incidents as needed.

What We're Looking For:

• NVQ Level 3 or equivalent qualification in Communication, Business, or a Customer-related field, or proven relevant experience.
• Welsh Speaking Level 2 required
• Typing/word processing skills of 25 - 30 words per minute.
• Strong communication skills with the ability to work well both in a team and independently.
• Intermediate IT skills, particularly with Windows systems.
• Problem-solving skills and the ability to remain calm under pressure.
• A good geographical knowledge of North Wales.

Why Join Us?

This is a fantastic opportunity to be part of a team that plays a vital role in community safety. You will gain valuable experience in a dynamic environment while contributing to the well-being of the public.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.