Emergency Call Handler - Force Contact Centre

Staffordshire Police; Stafford; Vor Ort; GBP 28.000 - 33.000; Vollzeit

Benefits dieser Stelle

Pension scheme

On site Gym

Free parking

Blue Light Card

Flexible / Agile Working

Zusammenfassung

Staffordshire Police invites applications for a Force Contact Centre Operator. You will join a 24/7 operation as the first point of contact for help, advice or emergency assistance, gathering information and assessing risk to provide the appropriate response.

The role requires resilience, integrity and a commitment to public service, with rotating shifts including days, nights, weekends and bank holidays. Comprehensive training and development are provided.

Qualifikationen

• Ability to remain calm in a crisis.
• Values-driven approach to public service.
• Ability to assess risk and make dynamic decisions under pressure.

Aufgaben

• As Emergency Police Call Handler, be the first point of contact for those seeking help, advice or emergency assistance.
• Gather critical information, assess risk, threat, harm and vulnerability, and ensure the appropriate response is provided.
• Work in a fast-paced 24/7 environment delivering a professional, compassionate service while remaining calm and focused.

Jobbeschreibung

Staffordshire Police invites applications for a Force Contact Centre Operator. You will join a 24/7 operation as the first point of contact for help, advice or emergency assistance, gathering information and assessing risk to provide the appropriate response.

The role requires resilience, integrity and a commitment to public service, with rotating shifts including days, nights, weekends and bank holidays. Comprehensive training and development are provided.