Public Access Assistant

Adecco; Winchester; Hybrid; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Hybrid work options

Job summary

Adecco are pleased to be recruiting for a Public Access Assistant to work within the Thames Valley Police Force, based in Fulflood, Winchester. This temporary role is 37 hours per week (Full-Time, Mon-Wed) with an end date in March 2027.

The successful candidate will support information management, respond to enquiries and help maintain records, while adhering to strict vetting and data handling requirements.

Qualifications

• Strong customer service skills with attention to detail and ability to meet deadlines.
• Proficient in MS Applications with data manipulation experience.
• High integrity and trustworthiness in handling sensitive information.

Responsibilities

• Maintain and produce performance information, records, and spreadsheets using various IT systems and applications.
• Create and deliver guidance, training, and procedures related to information management.
• Respond to general enquiries from internal and external customers and escalate as necessary.
• Research information systems and compile data to support information management objectives.
• Redact information for routine cases with documented justifications.

Skills

Customer service

MS Applications

Data handling

Tools

MS Office

Job description

Adecco are pleased to be recruiting for a Public Access Assistant to work within the Thames Valley Police Force.

Location: Fulflood, Winchester

Contract Type: Temporary

Hourly Rate: £14.71 per hour

Working Pattern: Full-Time 37 hours per week (Monday to Wednesday)

End Date: March 2027

Important Note

This role is subject to POLICE VETTING; candidates must have resided in the UK for a minimum of 5 years continuously.

Our client is seeking a dedicated and enthusiastic Public Access Assistant to support the Thames Valley Police Force in Fulflood, Winchester. This exciting opportunity offers a chance to play a crucial role in enhancing the Public Access function and Information Management helpdesk. If you have a passion for customer service, outstanding communication skills, and the capability to manage sensitive information, this role could be a fantastic fit!

Key Responsibilities

• Maintain and produce performance information, records, and spreadsheets using various IT systems and applications.


• Create and deliver guidance, training, and operational procedures related to information management.


• Respond to general enquiries from both internal and external customers, providing advice and escalating issues as necessary.


• Research information systems and compile data to support information management objectives.


• Redact information for routine cases, ensuring compliance with legal standards and documenting justifications for any withheld information.


• Manage incoming emails to the IMU Helpdesk by logging requests, responding where possible, and routing them to appropriate departments.


• Ensure timely retrieval of materials from force systems to meet statutory deadlines.


• Administer income generated from information requests for non-operational purposes.


• Process routine disclosure requests from the Association of British Insurers in accordance with relevant guidelines.

Ideal Candidate Profile

• Strong customer service skills with a keen attention to detail and the ability to meet deadlines.


• Highly effective communication skills, both verbal and written.


• Proficient in MS Applications, with proven experience in data manipulation and a willingness to learn new technologies.


• High integrity and trustworthiness in handling sensitive and classified information.


• Good standard of education with excellent literacy and numeric skills.

Why Consider This Opportunity?

Competitive hourly rate of £14.71, reflecting the value of your skills and commitment.

Part-time working hours provide flexibility while contributing to vital public services.

A chance to develop skills in a supportive environment, making a real difference in the community.

Hybrid working options available, allowing for a balance between home and office work.

For those passionate about public service and equipped with the necessary skills to thrive in a dynamic environment, this role presents a unique opportunity to contribute significantly to the important work of the organisation. Applications are now open!

Adecco is a disability-confident employer committed to running an inclusive and accessible recruitment process. If you require reasonable adjustments at any stage, please inform the recruitment agency, and they will be happy to assist you.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all ability to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy