Public Access Assistant

Triumph Consultants Ltd; Winchester; Hybrid; GBP 17,000 - 24,000; Part time

Job summary

Triumph Consultants Ltd in Winchester is seeking a highly organised Public Access Assistant to support an Information Management Helpdesk. You will respond to information requests, maintain records, and handle routine disclosure tasks with care and efficiency.

The role requires excellent literacy and numeracy, strong IT skills (Microsoft Office, databases), and a commitment to confidentiality. It offers hybrid working arrangements and a 3-month contract with PAYE pay at £14.71 per hour.

Qualifications

• Experience handling information requests and maintaining records.
• Ability to redact sensitive information and handle data securely.
• Strong communication and customer service skills.
• Good IT skills with MS Office, data manipulation and databases.

Responsibilities

• Respond to enquiries, manage incoming emails and route requests appropriately.
• Maintain records, spreadsheets and performance data across multiple systems.
• Research information, retrieve records and process routine disclosure requests.
• Redact sensitive information and ensure data is handled securely.
• Log and acknowledge requests, ensuring statutory deadlines are met.
• Support guidance, procedures, training and publication scheme updates.
• Excellent customer service and communication skills.
• Strong attention to detail and ability to meet deadlines.
• Good IT skills, including Microsoft Office, data manipulation and databases.
• Excellent literacy and numeracy skills.
• High integrity and discretion when handling sensitive and classified information.
• Adaptable and willing to learn new systems while maintaining confidentiality.

Skills

Customer service

Communication skills

Attention to detail

Confidentiality

Adaptability

Tools

Microsoft Office

Databases

Data manipulation

Job description

Pay Rate: £14.71 per hour PAYE, with flexible holiday pay

Hours: 18.5 hours per week (Mon-Wed) - hours can be flexible during training

Length of Contract: 3 months

Location: Winchester

Hybrid Arrangements: TBC

Public Access Assistant

We are seeking a highly organised Public Access Assistant to support an Information Management Helpdesk, responding to information requests and providing advice to internal and external customers.

Key Responsibilities:

• Respond to enquiries, manage incoming emails and route requests appropriately.


• Maintain records, spreadsheets and performance data across multiple systems.


• Research information, retrieve records and process routine disclosure requests.


• Redact sensitive information and ensure data is handled securely.


• Log and acknowledge requests, ensuring statutory deadlines are met.


• Support guidance, procedures, training and publication scheme updates.


• Excellent customer service and communication skills.


• Strong attention to detail and ability to meet deadlines.


• Good IT skills, including Microsoft Office, data manipulation and databases.


• Excellent literacy and numeracy skills.


• High integrity and discretion when handling sensitive and classified information.


• The successful candidate must be adaptable, willing to learn new systems and able to maintain confidentiality at all times.

Job Ref: BL 378160

Anticipated Length of Assignment:

Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.