Pub Team Leader: Elevate Guest Experience & Lead a Team

Hungry Horse; Southampton; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Pension contribution

Staff discount 33%

Wellbeing support

Training & development

Refer a friend bonus £1,500

Wagestream access

Retail discounts

Job summary

Hungry Horse in Southampton is seeking an experienced Team Leader to drive daily operations and guest satisfaction. You will guide the team, ensure smooth shift execution, and maintain high standards of service, safety, and cleanliness.

Join a lively pub environment with opportunities for development, while delivering warm welcomes and memorable experiences for every guest. A supportive team and competitive rewards await you.

Qualifications

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Responsibilities

• Lead the team during busy shifts to ensure smooth service and high standards.
• Support managers by stepping in during absences and resolving issues promptly.
• Coordinate tasks and front-line duties to keep the shift flowing efficiently.
• Maintain safety, hygiene, and compliance across the bar and pub area.

Skills

Customer service

Team leadership

Shift coordination

Safety compliance

English proficiency

Job description

Hungry Horse in Southampton is seeking an experienced Team Leader to drive daily operations and guest satisfaction. You will guide the team, ensure smooth shift execution, and maintain high standards of service, safety, and cleanliness.

Join a lively pub environment with opportunities for development, while delivering warm welcomes and memorable experiences for every guest. A supportive team and competitive rewards await you.