Pub Team Leader - Deliver Memorable Guest Experiences

Greene King; Greater London; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Staff discounts on brands

Employee assistance program

Wagestream access

Refer a friend bonus

Retail discounts

Job summary

Greene King is seeking a Team Leader to guide a busy pub shift, ensuring the team has what they need, maintaining high standards and delivering great customer service. You will lead by example, coordinate tasks, and keep operations running smoothly.

The role emphasizes a hands-on leadership approach, ensuring safety, legality, and cleanliness behind the bar while fostering a welcoming atmosphere for guests.

Qualifications

• Customer-focused service mindset and ability to create a memorable experience.
• Ability to deputise for management during shifts.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with quickly and safely.

Skills

Team leadership

Customer service

Shift coordination

Problem solving

Job description

Greene King is seeking a Team Leader to guide a busy pub shift, ensuring the team has what they need, maintaining high standards and delivering great customer service. You will lead by example, coordinate tasks, and keep operations running smoothly.

The role emphasizes a hands-on leadership approach, ensuring safety, legality, and cleanliness behind the bar while fostering a welcoming atmosphere for guests.