Pub Operations & Service Lead

The Sebright Arms; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

The Sebright Arms in London is seeking a Pub Assistant Manager to help oversee daily operations, ensuring high standards of service, staff performance, and compliance with licensing regulations. You will support the manager in supervising staff, handling customer issues, managing stock, and maintaining a welcoming environment.

The role requires strong leadership, excellent customer service, and the ability to work evenings and weekends.

Qualifications

• Previous experience in hospitality or pub/bar management.
• Strong leadership and communication skills.
• Good problem-solving ability.
• Ability to work evenings, weekends, and holidays.
• Knowledge of licensing laws and food hygiene (desirable).
• Strong organisational and multitasking skills.

Responsibilities

• Assist in managing the day-to-day running of the pub.
• Ensure the venue is clean, safe, and ready for service.
• Open or close the pub when required.
• Maintain smooth service during busy periods.
• Deliver excellent customer service and ensure guests have a positive experience.
• Handle customer complaints professionally.
• Build relationships with regular customers.
• Support recruitment, training, and development of staff.
• Supervise bar staff, servers, and support team members.
• Create or assist with staff rotas.
• Ensure staff follow company standards and policies.
• Assist with ordering stock (beer, spirits, wine, food).
• Monitor inventory levels and reduce wastage.
• Receive and check deliveries.
• Assist with cash handling and till reconciliation.
• Monitor sales and help achieve financial targets.
• Support cost control and waste reduction.
• Ensure compliance with licensing laws and responsible alcohol service.
• Follow health and safety regulations.
• Maintain food hygiene standards where food is served.

Skills

Leadership

Communication

Problem-solving

Staff supervision

Customer service

Time management

Flexibility

Job description

The Sebright Arms in London is seeking a Pub Assistant Manager to help oversee daily operations, ensuring high standards of service, staff performance, and compliance with licensing regulations. You will support the manager in supervising staff, handling customer issues, managing stock, and maintaining a welcoming environment.

The role requires strong leadership, excellent customer service, and the ability to work evenings and weekends.