Pub Operations Lead - Guest Experience Champion

Metropolitan Pub Company; Greater London; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Career development

Staff discounts 33%

Family discounts 15%

Free employee assistance program

Job summary

Metro Pubs in London is seeking an Assistant Manager to join its busy pub team. You will support the General Manager, lead by example, and ensure customers have a great experience from opening to close.

You’ll bring leadership and superb communication skills, help train staff, uphold brand standards and safety, and adapt to a fast-paced environment while delivering memorable service across our community-focused venues.

Qualifications

• You’ll be passionate about delivering amazing experiences for customers.
• You’ll be great with people, and as a result, have great communication and leadership skills making sure you get the best out of people.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A keen eye for every small detail and a desire to uphold high standards in all that you do.

Responsibilities

• Support the General Manager in the day to day running of the business and leading the business in their absence.
• Bring our brand to life by leading the team in delivering amazing experiences for our customers.
• Act as a role model for the team and support with training and development.
• Be a champion of brand standards & ensure customer & team safety at all times.

Job description

Metro Pubs in London is seeking an Assistant Manager to join its busy pub team. You will support the General Manager, lead by example, and ensure customers have a great experience from opening to close.

You’ll bring leadership and superb communication skills, help train staff, uphold brand standards and safety, and adapt to a fast-paced environment while delivering memorable service across our community-focused venues.