Pub Operations Leader

The Red Lion; Waterlooville; Presencial; GBP 22 000 - 30 000; Tempo integral

Resumo da oferta

The Red Lion in Waterlooville is seeking an assistant pub manager to work with the general manager to oversee daily operations and provide excellent customer service. You will help recruit and train staff, supervise operations, promote events, manage cash and inventory, and ensure health and safety standards are met, contributing to a welcoming atmosphere.

This role emphasizes teamwork, licensing compliance, and delivering a great pub experience.

Responsabilidades

• Staff Supervision: Assist in recruiting, training, and supervising pub staff. Provide guidance, support, and constructive feedback to ensure high performance and adherence to policies and procedures. Conduct regular staff meetings and training sessions.
• Customer Service: Foster a customer-centric environment and ensure exceptional service is provided to patrons. Handle customer inquiries, complaints, and feedback in a professional and timely manner. Resolve any issues to ensure customer satisfaction.
• Operations Management: Assist in managing daily operations, including opening and closing procedures, cash handling, and inventory management. Ensure compliance with health and safety regulations and maintain cleanliness and hygiene standards.
• Sales and Marketing: Collaborate with the general manager to develop and implement sales strategies to achieve revenue targets. Promote pub events, specials, and promotions to attract customers and maximize sales opportunities.
• Financial Management: Assist in monitoring expenses, controlling costs, and managing budgets. Help with inventory control, ordering supplies, and managing vendor relationships. Prepare reports and financial statements as required.
• Teamwork and Communication: Foster a positive work environment by promoting teamwork, effective communication, and cooperation among staff members. Liaise with other departments or external parties, such as suppliers or entertainment providers, as necessary.
• Compliance: Ensure compliance with licensing laws, regulations, and health and safety standards. Stay updated on changes in regulations and implement necessary measures to meet legal requirements.
• Problem Solving: Proactively identify and resolve operational issues or challenges. Make decisions in the absence of the general manager and elevate significant concerns when necessary.
• Pub Maintenance: Coordinate maintenance and repairs, ensuring that the pub's facilities and equipment are well-maintained and in good working order. Report any maintenance issues to the appropriate department or service provider.
• Training and Development: Assist in developing and delivering training programs for staff to enhance their skills and knowledge. Keep up-to-date with industry trends and developments to provide staff with relevant information.

Descrição da oferta de emprego

The Red Lion in Waterlooville is seeking an assistant pub manager to work with the general manager to oversee daily operations and provide excellent customer service. You will help recruit and train staff, supervise operations, promote events, manage cash and inventory, and ensure health and safety standards are met, contributing to a welcoming atmosphere.

This role emphasizes teamwork, licensing compliance, and delivering a great pub experience.