Pub Experience & Operations Lead

The Globe in Alresford; New Alresford; On-site; GBP 23,000 - 29,000; Full time

Job summary

The Globe in Alresford is seeking an assistant manager to work closely with the general manager to oversee daily pub operations and deliver excellent customer service.

You will help manage staff, maintain high standards of quality and cleanliness, and foster a welcoming atmosphere for patrons. The role emphasizes teamwork, compliance with licensing laws, and proactive problem solving to ensure smooth running.

Qualifications

• Hospitality or pub operations experience preferred.
• Strong communication and leadership abilities.
• Ability to manage staff and uphold standards.

Responsibilities

• Oversee daily pub operations and support the general manager.
• supervise staff, training, and appraisals.
• Handle customer inquiries, complaints and feedback professionally.
• Assist in open/close procedures, cash handling, and stock control.
• Support sales initiatives and promotions to boost revenue.
• Monitor health and safety and maintain cleanliness and hygiene.
• Prepare basic financial reports and assist budgeting.

Skills

Staff supervision

Customer service

Operations management

Sales and marketing

Financial management

Teamwork

Compliance

Problem solving

Maintenance coordination

Training & development

Tools

POS systems

Inventory management

Job description

The Globe in Alresford is seeking an assistant manager to work closely with the general manager to oversee daily pub operations and deliver excellent customer service.

You will help manage staff, maintain high standards of quality and cleanliness, and foster a welcoming atmosphere for patrons. The role emphasizes teamwork, compliance with licensing laws, and proactive problem solving to ensure smooth running.