Pub Operations & Guest Experience Lead

The Jolly Drover; Liss; Vor Ort; GBP 20.000 - 32.000; Vollzeit

Zusammenfassung

The Jolly Drover in Liss is seeking an Assistant Manager to work closely with the General Manager and lead daily pub operations. You will supervise staff, ensure outstanding customer service, uphold cleanliness, and support health and safety compliance.

You will assist in stock control, cost monitoring, and collaboration on events and promotions to grow sales. A hands-on leader with strong communication will thrive in this role.

Qualifikationen

• Experience in supervising pub or hospitality staff.
• Strong customer service focus with a people-first approach.
• Ability to coordinate daily operations and maintain high standards.

Aufgaben

• Supervise pub staff: recruit, train, and manage performance.
• Deliver exceptional customer service and handle enquiries professionally.
• Oversee opening/closing procedures, cash handling and stock management.
• Collaborate with management on sales and marketing activities to boost revenue.
• Monitor costs, assist with budgeting, and prepare basic reports.

Kenntnisse

Staff supervision

Customer service

Operations coordination

Team leadership

Jobbeschreibung

The Jolly Drover in Liss is seeking an Assistant Manager to work closely with the General Manager and lead daily pub operations. You will supervise staff, ensure outstanding customer service, uphold cleanliness, and support health and safety compliance.

You will assist in stock control, cost monitoring, and collaboration on events and promotions to grow sales. A hands-on leader with strong communication will thrive in this role.