Pub Operations Lead: Guest Experience & Team Development

Sussex Inns; East Meon; On-site; GBP 26,000 - 32,000; Full time

Job summary

Sussex Inns is seeking an assistant manager to work closely with the general manager to oversee daily pub operations, deliver excellent customer service, and maintain high standards of cleanliness and presentation to create a welcoming atmosphere for guests.

You will assist in recruiting, training, and supervising staff; manage opening and closing procedures, cash handling, and inventory; collaborate on sales events and promotions; and ensure licensing, health and safety, and overall compliance

Responsibilities

• Staff Supervision: Assist in recruiting, training, and supervising pub staff. Provide guidance, support, and constructive feedback to ensure high performance and adherence to policies and procedures. Conduct regular staff meetings and training sessions.
• Customer Service: Foster a customer-centric environment and ensure exceptional service is provided to patrons. Handle customer inquiries, complaints, and feedback in a professional and timely manner. Resolve any issues to ensure customer satisfaction.
• Operations Management: Assist in managing daily operations, including opening and closing procedures, cash handling, and inventory management. Ensure compliance with health and safety regulations and maintain cleanliness and hygiene standards.
• Sales & Marketing: Collaborate with the general manager to develop and implement sales strategies to achieve revenue targets. Promote pub events, specials, and promotions to attract customers and maximize sales opportunities.
• Financial Management: Assist in monitoring expenses, controlling costs, and managing budgets. Help with inventory control, ordering supplies, and managing vendor relationships. Prepare reports and financial statements as required.
• Teamwork and Communication: Foster a positive work environment by promoting teamwork, effective communication, and cooperation among staff members. Liaise with other departments or external parties, such as suppliers or entertainment providers, as necessary.
• Compliance: Ensure compliance with licensing laws, regulations, and health and safety standards. Stay updated on changes in regulations and implement necessary measures to meet legal requirements.
• Problem Solving: Proactively identify and resolve operational issues or challenges. Make decisions in the absence of the general manager and elevate significant concerns when necessary.
• Pub Maintenance: Coordinate maintenance and repairs, ensuring that the pub's facilities and equipment are well-maintained and in good working order. Report any maintenance issues to the appropriate department or service provider.
• Training and Development: Assist in developing and delivering training programs for staff to enhance their skills and knowledge. Keep up-to-date with industry trends and developments to provide staff with relevant information.

Job description

Sussex Inns is seeking an assistant manager to work closely with the general manager to oversee daily pub operations, deliver excellent customer service, and maintain high standards of cleanliness and presentation to create a welcoming atmosphere for guests.

You will assist in recruiting, training, and supervising staff; manage opening and closing procedures, cash handling, and inventory; collaborate on sales events and promotions; and ensure licensing, health and safety, and overall compliance