Pub & Grill Team Leader

TN United Kingdom; Swansea; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a vibrant team at an innovative hospitality venue where your personality and passion for service will shine. This role offers the chance to lead a dynamic team, ensuring that every guest experience is memorable. With a focus on fun and individualism, you will help create a lively atmosphere while motivating your team to deliver exceptional service. Enjoy a range of benefits, including health and wellness memberships, discounts, and a supportive work environment. Embrace the opportunity to grow and play in a workplace that values your contributions and celebrates success.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

50% discount on Food and Drink

30% discount in Starbucks

Excellent training programs

Mental health support

Employee Assistance Programme

Birthday off

Company Pension scheme

Enhanced maternity and paternity benefits

Qualifications

• Ability to motivate and lead a team in a fast-paced environment.
• Strong focus on customer satisfaction and service excellence.

Responsibilities

• Support the Pub and Grill Manager in running shifts effectively.
• Lead by example and ensure outstanding service delivery.

Skills

Customer Service

Team Leadership

Attention to Detail

Hospitality Management

Job description

Join Our Team at Village Hotel Club

Our Pub and Grills are at the heart of the action. They are buzzing with energy, serving delicious food and drinks, delivered by a team with bags of personality. This fun and demanding role allows you to own it, work it, and love every minute. You will support the Pub and Grill Manager in running breakfast and daytime/evening shifts, motivate the team to provide outstanding service, and ensure both team and customers are loving it. You will lead from the front and be a role model for the P&G Team.

Work, Grow, Play!

At Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that sets us apart from the competition.

Benefits

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend, worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, starting from £35 with a friend, including breakfast.
• Friends and Family discounted stays from £49, including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount in our Village Hotel Starbucks stores, on and off shift.
• Excellent training and development programs, including Rising Stars and Talent Academy.
• Mobile Gaming training platform for engaging learning experiences.
• Discounts and cashback offers on High Street Brands and Supermarkets.
• Well-being and Healthcare benefits, including monthly well-being programmes.
• Mental health support with first aiders and up to 2 mental health days annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to Employee Assistance Programme for support and counselling.
• A fun, supportive, and inclusive work environment with team events.
• Reward and Recognition schemes, anniversary rewards, and more.
• Electric car salary sacrifice scheme.
• Your birthday off, guaranteed.
• Discounted Health Cash plan and Sick pay Insurance.
• Big People Days to celebrate employees and communities.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme and Life Insurance.

What We Need From You

• Own it.
• Focus on the details while keeping our customers at the heart of the business.
• Motivate and lead the P&G Team throughout service.
• Lead by example and advocate for the brand.
• Be passionate about developing your team and delivering memorable hospitality.

Come and be part of something new and special — Work, Grow & Play the Village Way!