Guest Service Team Leader

TN United Kingdom; Cardiff; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic team as a Multi-Site Guest Service Team Leader, where your passion for hospitality and guest service will shine. This role offers the opportunity to lead guest service teams across multiple locations, ensuring exceptional experiences for all guests. You'll be part of an innovative environment that values attention to detail and teamwork. With a focus on providing top-notch service and a commitment to excellence, you will play a key role in elevating service standards. Embrace this chance to grow your career in a supportive and rewarding atmosphere, where your contributions truly matter.

Benefits

Meals on Duty

Provided Uniform

Cycle to Work Scheme

Eye Care Voucher

Extra Holidays

Pension Scheme

Exclusive Discounts

Birthday Bonanza

Accor Dining Experience

Development Opportunities

Qualifications

• Experience in customer service and cash handling is essential.
• Previous hotel experience is desired but not mandatory.

Responsibilities

• Lead guest service teams across multiple locations.
• Ensure high levels of guest comfort and service.
• Maintain good working relationships with other hotel departments.

Skills

Customer Service Experience

Cash Handling

Attention to Detail

Team Spirit

Education

Previous Hotel Experience

Job description

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Overlooking the historic Bute East Dock, Novotel Cardiff Centre is for guests looking for style and comfort. It offers a quiet location close to many local attractions, including Cardiff Castle, Cardiff Bay and St David's Shopping Centre. Relax and unwind with our fantastic leisure facilities, including a gym, swimming pool and steam room. The on-site Customs Shed restaurant offers a mix of local and international cuisine, while the bar boasts a selection of beverages for you to relax and savour.

Our hotel is conveniently located for both rail and road travellers. It's just an 11-minute walk from Cardiff Central Station and a 10-minute drive from the M4. If you're flying in, we're approximately 30 minutes away from Cardiff International Airport. Our facilities are perfectly tailored for business travellers. We've got ten fully equipped meeting rooms available, which can accommodate up to 200 guests.

The hotel makes a great base for anyone travelling further afield too. Brecon Beacons National Park, Caerphilly, Swansea and Bristol are within reach. The hotel is extremely convenient and caters to all types of trip.

Company Description

Overlooking the historic Bute East Dock, Novotel Cardiff Centre is for guests looking for style and comfort. It offers a quiet location close to many local attractions, including Cardiff Castle, Cardiff Bay and St David's Shopping Centre. Relax and unwind with our fantastic leisure facilities, including a gym, swimming pool and steam room. The on-site Customs Shed restaurant offers a mix of local and international cuisine, while the bar boasts a selection of beverages for you to relax and savour.

Our hotel is conveniently located for both rail and road travellers. It's just an 11-minute walk from Cardiff Central Station and a 10-minute drive from the M4. If you're flying in, we're approximately 30 minutes away from Cardiff International Airport. Our facilities are perfectly tailored for business travellers. We've got ten fully equipped meeting rooms available, which can accommodate up to 200 guests.

The hotel makes a great base for anyone travelling further afield too. Brecon Beacons National Park, Caerphilly, Swansea and Bristol are within reach. The hotel is extremely convenient and caters to all types of trip.

Job Description

"Lead the Way as a Multi-Site Guest Service Team Leader with Room Expertise!"

Are you a hospitality professional with a background in rooms, ready to step up and lead a dynamic team? Novotel, ibis Budget & ibis Cardiff Gate are looking for a passionate and skilled team leader to guide our guest service teams across multiple locations. If you have a talent for ensuring exceptional guest experiences, an eye for detail, and the drive to elevate our service standards, this is your opportunity to shine. Join us and make your mark as a leader in the world of multi-site guest services. Your journey begins here – apply today!

• Customer Relations
• Professional techniques / Production
• Talent & Culture Responsibilities
• Commercial / Sales
• Management and Administration
• Hygiene / Personal safety / Environment
• To distribute meals and drinks to guests and to check quantities and presentation based on the order taken.
• To clear, clean and lay tables and check the state and cleanliness of crockery, cutlery and glasses.
• To be able to work in all F&B Department
• To take part in the preparation and cleaning of the restaurant/bar.
• Interfaces with all departments as necessary (Restaurant, Pub, Kitchen).
• Ensure full knowledge of the menu and services available to Guests with the incorporation of the Good to Great 5 basics on the daily routine.
• To provide a high level of guest comfort and service following Good to Great guidelines
• Ensure the service regulations of the hotel are applied.
• Preparation of the restaurant/bar and breakfast buffet.
• Preparation of the restaurant dinner buffet included presentation and food quality.
• To adhere to all Health & Safety and Food Hygiene regulations as set by the company
• To maintain good working relationships with other hotel departments and team.
• Any other additional responsibilities given by Reporting Manager

Qualifications

• Previous Customer Service Experience.
• Cash handling experience.
• Previous Hotel experience in a similar role (Desired).
• Guest oriented, service minded, and attentive to details.
• Well organised.
• Team spirit.

Additional Information

Let's take a look at the benefits you will receive from us.

• Indulge in delightful meals while on duty
• Look sharp in our provided uniform
• Pedal your way to work with our Cycle to Work Scheme
• Take care of your vision with our Eye Care Voucher
• Enjoy extra holidays every year
• Plan for your future with our Pension Scheme
• Explore Merlin Entertainment with our exclusive discount
• Celebrate your birthday with our special Bonanza
• Savor the Accor Dining Experience at our hotels/restaurants
• Seize development opportunities through Accor Academy
• Prioritize your well-being with VIVUP
• Plus, Accor offers you training in all hotel professions throughout your career, as well as infinite possibilities for career development within the Group's hotels, across multiple establishments and brands.
• And much more awaits you...

Information on the processing of personal data:

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