Front of House Team Leader

TN United Kingdom; Cardiff; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in the pub and dining sector is seeking experienced Team Leaders who are passionate about delivering exceptional guest experiences. This role involves coaching and mentoring your team, ensuring compliance, and creating a welcoming environment for patrons. With a commitment to quality service and community engagement, this position offers a chance to thrive in a vibrant atmosphere while enjoying benefits such as extensive training programs and discounts at numerous locations. If you love working in a dynamic setting and are eager to make a difference, this opportunity is perfect for you.

Benefits

Award-winning training and development programmes

25% off Food & Drink

Referral scheme of up to £1,000

Employee Assistance – Licensed Trade Charity

Qualifications

• Experience in team leadership and mentoring.
• Passion for creating a welcoming guest experience.

Responsibilities

• Support and coach your team to enhance performance.
• Create a welcoming atmosphere for guests.

Skills

Team Leadership

Coaching

Customer Service

Job description

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We are looking for experienced Team Leaders who know how to be great team players and have a real passion to create an amazing guest experience.

1. Support, coach, and mentor your team
2. Support the management team and work together to create and deliver your vision
3. Ensure standards and compliance are maintained, especially in the manager’s absence
4. Create a welcoming atmosphere for our guests

To be considered for this position, you must be at least 18 years old, as it involves the sale of alcohol.

A little bit about us…

Pub & Dining encapsulates the relaxed atmosphere of a suburban local pub. If you love getting to know guests, building a community of customers, serving and giving friendly advice about our range of products, and are passionate about serving good quality, hearty pub classics, then a career with Pub & Dining could be for you. The Pen and Wig is a haven in the middle of the city, just 5 minutes’ walk from the city centre. We serve quality food and have a stunning beer garden in use all year round. Our selection of real ales is sourced from local breweries and further afield, and we are proud to have been included in Camra’s Good Beer Guide for the last six years.

What's in it for you?

• Award-winning training and development programmes
• 25% off Food & Drink for you and all your friends at over 800 sites
• Referral scheme of up to £1,000 per person
• Employee Assistance – Licensed Trade Charity

At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands include Slug & Lettuce, Be At One, and Popworld. Find out more about a career with Stonegate Group on our website.

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments during the recruitment process, please let us know in advance so that we can provide support, aids, or adaptations. Please contact Pen & Wig directly.