PTS Ambulance Care Assistant - West Yorkshire

The Methodist Church in Britain; West Yorkshire; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Flexible working

27 days annual leave rising to 33

Contributory pension

NHS discounts

Car lease and salary sacrifice

Occupational health and counselling

Training and progression

Staff networks

Job summary

Yorkshire Ambulance Service NHS Trust is seeking an Ambulance Care Assistant for permanent full-time hours. The role focuses on moving patients and carers to appointments and helping hospitals discharge patients ready to leave.

You will drive across West Yorkshire, sometimes solo or in a double crew, with manual handling of patients a routine task. You will require a full UK manual driving licence and the ability to adapt communication to individual needs, with a focus on safe, compassionate

Qualifications

• Level 2 qualification (e.g., 3 GCSEs A-C or NVQ Level 2) or equivalent experience
• Full UK manual driving licence

Responsibilities

• Transport patients to and from healthcare appointments
• Assist hospitals with discharge when patients are fit to leave
• Support patients, carers and healthcare representatives
• Perform manual handling tasks
• Adapt communication to individual needs
• Drive across West Yorkshire and beyond
• Work alone or in a double crew
• Provide polite, professional journeys for patients

Skills

Communication

Interpersonal skills

Sensitive situation handling

Self-discipline

IT skills

Education

Level 2 qualification

Job description

A non-emergency Patient Transport Service post with Yorkshire Ambulance Service NHS Trust, working as an Ambulance Care Assistant on permanent full-time hours. The work centres on moving patients, along with their carers, to and from healthcare appointments and helping hospitals discharge patients fit to leave. Days are spent driving across a wide area, sometimes alone and sometimes in a double crew, with manual handling of patients a routine part of the job. A full UK manual driving licence is required, and the interview includes a multiple-choice assessment.

What the job involves

• Transport patients to and from healthcare appointments
• Help hospitals discharge patients who are fit to leave a hospital setting
• Support patients, their carers and healthcare representatives
• Carry out manual handling tasks, including for patients with complex mobility needs
• Adapt communication to meet each patient's individual needs
• Drive across West Yorkshire and beyond
• Work alone or as part of a double crew
• Deliver a polite, professional service that makes each journey pleasant for the patient

Qualifications

• Level 2 qualification, such as 3 GCSEs at grade A*-C or NVQ level 2, or equivalent experience

Experience

• Background in a customer or patient-orientated field
• Experience of dealing with customers or members of the public

Skills & knowledge

• Effective communication and interpersonal skills
• Proven ability to handle sensitive situations professionally, assertively and tactfully
• Self-disciplined and able to work on own initiative
• Basic IT skills, such as Word and email

Checks & eligibility

• Full UK manual driving licence
• No more than three penalty points for new entrants to YAS, or six for existing YAS employees

Nice to have

• Evidence of ongoing continuous professional development

What's offered

• Flexible working, including part-time hours, job shares and flexible hours (role dependent)
• 27 days annual leave, rising to 33 with service
• Contributory pension
• NHS discounts on shops, restaurants and gyms
• Car lease and other salary sacrifice schemes
• Occupational health, employee assistance and counselling service
• Training, career progression and research participation opportunities
• Staff networks