PTS Ambulance Care Assistant - West Yorkshire

Yorkshire Ambulance Service NHS Trust; Leeds; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Flexible working

27 days annual leave + 6? weeks? not?

Contributory Pension

NHS Discounts

Car lease and salary sacrifice schemes

Employee assistance and counselling

Career progression and development

Staff networks

Job summary

Yorkshire Ambulance Service NHS Trust is seeking staff to transport patients to and from healthcare appointments, supporting carers and healthcare teams with a focus on patient welfare. The role involves driving across Yorkshire and providing high-quality customer service in dynamic environments.

You will be part of a team that covers a broad geographic area, including potential double crew roles. Applicants should hold a full UK manual driving licence and be committed to equality, diversity and

Qualifications

• Candidates must be able to support patients and carers across diverse needs.
• Strong communication with patients, healthcare representatives and the public.
• Able to work as part of a team and on your own when required.

Responsibilities

• Transport patients on journeys to and from healthcare appointments and support hospitals with discharge when appropriate.
• Support patients and their carers with dignity and effective communication during journeys across Yorkshire.
• Travel across West Yorkshire and beyond to cover a wide geographic area as part of a double crew when required.

Skills

Customer service

Communication

Teamwork

Manual handling

Driving

Job description

Would you like to be part of a team delivering an invaluable service to our patients within the Yorkshire region?

• Do you love supporting and working with members of the public?
• Could you communicate with a wide range of people, from patients to healthcare representatives, adapting your approach to give the best possible customer service?
• Do you enjoy overcoming challenges as part of a team and carrying out manual handling tasks?
• Do you enjoy driving and visiting new areas across West Yorkshire and beyond?
• Are you interested in being part of a team that delivers over 900,000 non-emergency patient journeys across Yorkshire each year?

As part of your interview, you will be asked to complete a short multiple-choice assessment. This will include questions designed to assess your Maths, English, problem-solving and comprehension skills. The assessment will take place on the day of your interview. Please note: You must have a full UK manual driving licence to apply for this role.

Yorkshire Ambulance Service NHS Trust is committed to Equality and Diversity, with a range of occupational health and support services available to all staff. You will support patients, their carers and healthcare representatives, transporting them on journeys to and from healthcare appointments, and helping hospitals discharge patients when they are fit enough to leave a hospital setting. You must be able to consider each patient as an individual and meet a wide variety of communication and other needs. Most importantly, you will need to be polite, professional, and eager to make the patients experience a pleasant one. The Trust operates a formal program of ongoing staff development, with training opportunities and offers good opportunities for career progression. At times you may work on your own, or sometimes as part of a double crew transporting a wide range of patients across Yorkshire and Humberside., Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities. We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live. We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service. Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant).
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• NHS Discounts including shops, restaurants, gyms etc.
• Car lease and other salary sacrifice schemes.
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.