PTS Ambulance Care Assistant - West Yorkshire

Yorkshire Ambulance Service; Newton Hill; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

27 days annual leave

Contributory Pension

Car lease / salary sacrifice schemes

Flexible/hybrid working

Job summary

Yorkshire Ambulance Service NHS Trust is seeking a PTS Ambulance Care Assistant to join our West Yorkshire team. The role involves transporting patients to and from appointments, assisting hospital discharges where appropriate, and delivering a compassionate, patient‑centred service across the region.

The position is full‑time, permanent, 37.5 hours per week, based across West Yorkshire. A full UK manual driving licence is essential.

Qualifications

• Level 2 entry requirement e.g. 3 GCSEs A*-C or NVQ level 2 or equivalent
• Evidence of ongoing continuous professional development

Responsibilities

• Transport patients to and from healthcare appointments
• Assist hospitals with patient discharge when fit
• Deliver compassionate, patient‑centred care during journeys across the Yorkshire region
• Occasionally work in a double crew for wider patient transport
• Maintain safety and passenger welfare during transports

Skills

Communication skills

Customer service

Driving licence

Education

GCSEs A*-C or equivalent

Job description

PTS Ambulance Care Assistant - West Yorkshire

Band 3

Main area PTS Grade Band 3 Contract Permanent Hours 37.5 hours per week (Full time 37.5 hours per week) Job ref 174-PTSACA-W-ASS-261026

Site Leeds & Mid-Yorkshire Town West Yorkshire Salary £25,760 - £27,476 Per annum Salary period Yearly Closing 02/11/2026 23:59

Job overview

Would you like to be part of a team delivering an invaluable service to our patients within the Yorkshire region?

• Do you love supporting and working with members of the public?
• Could you communicate with a wide range of people, from patients to healthcare representatives, adapting your approach to give the best possible customer service?
• Do you enjoy overcoming challenges as part of a team and carrying out manual handling tasks?
• Do you enjoy driving and visiting new areas across West Yorkshire and beyond?
• Are you interested in being part of a team that delivers over 900,000 non-emergency patient journeys across Yorkshire each year?

We have permanent full-time positions available based across the West Yorkshire Region.

As part of your interview, you will be asked to complete a short multiple-choice assessment. This will include questions designed to assess your Maths, English, problem-solving and comprehension skills. The assessment will take place on the day of your interview.

Please note: You must have a full UK manual driving licence to apply for this role.

Yorkshire Ambulance Service NHS Trust is committed to Equality and Diversity, with a range of occupational health and support services available to all staff.

You will support patients, their carers and healthcare representatives, transporting them on journeys to and from healthcare appointments, and helping hospitals discharge patients when they are fit enough to leave a hospital setting.

You must be able to consider each patient as an individual and meet a wide variety of communication and other needs.

Most importantly, you will need to be polite, professional, and eager to make the patients experience a pleasant one.

The Trust operates a formal program of ongoing staff development, with training opportunities and offers good opportunities for career progression.

At times you may work on your own, or sometimes as part of a double crew transporting a wide range of patients across Yorkshire and Humberside.

Working for our organisation

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant).
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• Car lease and other salary sacrifice schemes.
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.

Detailed job description and main responsibilities

What do our Non-Emergency Ambulance Care Assistants say about their role?

"Every journey is different, but the best ones are where I come away feeling like I have really helped the patient. We provide such an important service for those patients with medical conditions which mean they can't get to their appointments any other way and being thanked for getting them there makes me feel like I'm doing something really worthwhile." (ACA based at Wakefield)

"I enjoy using my skills to adapt my style of communication to individual patient needs. Sometimes I need to give a clearer explanation of the manual handling task that we are about to complete - but I find it rewarding to be able to support patients with complex mobility needs to and from the hospital." (ACA based at Huddersfield)

Please see the attached job description for further information.

Person specification

Qualifications / Knowledge.

• Level 2 entry requirement e.g. 3 GCSEs grade A*-C or NVQ level 2 qualification or equivalent experience
• Evidence of ongoing continuous professional development

Personal/Other

• Full driving license with no more than three penalty points for new entrants to YAS or a maximum of six for existing YAS employees
• Self disciplined and able to work on own initiative

Experience

• Effective communication and interpersonal skills gained from experience of dealing with customers or members of the public
• Background in a customer or patient orientated field
• Proven ability to handle sensitive situations professionally, assertively and tactfully
• Basic IT skills e.g Word, Email

As an employer, we value the contribution that every individual makes to the success of the organisation, and we are committed to the NHS People Plan’s and our own Trust’s shared priority of “Looking after our People” by supporting the health and wellbeing of our employees. This includes those who may face barriers and disadvantages when applying for a role, carrying out their role or progressing their career at Yorkshire Ambulance Service NHS Trust due to a disability, impairment, long term health condition or neurodivergence. The Trust can provide various workplace adjustments which will support employees and candidates to overcome those barriers.

A s an applicant, it’s important that you have the time, resources and space to fully participate. We want to support you in showing your skills, values and competencies at every stage of the recruitment process. Please contact us via email [e-mail] if you need any further support or adjustments with your application.

Yorkshire Ambulance Service NHS Trust is committed to having a diverse and inclusive workforce which reflects the communities and patients we serve across the Yorkshire region. Our ambition is to work together to promote a more inclusive environment, which attracts candidates from all sections of the community and signals our commitment to embracing diversity and promoting inclusivity.

As an inclusive organisation we welcome applicants irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We particularly encourage applications from people who are underrepresented within our sector, including people with lived experienced from Black, Asian and minority ethnic backgrounds, people from the LGBT+ community, people with caring responsibilities and people with disabilities. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process, for applicants who meet the essential criteria for the job vacancy, and consideration of reasonable adjustments for people who have a disability under the “Disability Confident Scheme”.

Please note that the salary range stated in advertisements is calculated on a pro-rata basis if the vacancy is part-time. For zero-hours/bank worker positions, this is calculated on an hourly basis.

Please note that certain benefits may differ for zero hours (bank) workers, including annual leave entitlement which is calculated in line with Working Time Directive regulations.

Disclosure and Barring Service

Yorkshire Ambulance Service NHS Trust is committed to safeguarding & promoting the welfare of children & vulnerable adults. Many of our posts are subject to a Disclosure & Barring Service check (DBS). Should this position be subject to a DBS check the cost will be recovered from your salary as a one-off payment. Currently the charges made by the Disclosure and Barring Service (incl. application fee) are £46.70 for an enhanced check and £25.70 for a standard check.

Any correspondence regarding an application will be sent electronically via the Trac Jobs Website to the email address that was provided at the time of the application. It is important, therefore, that you read your emails on a regular basis and respond as necessary.

Please note, the selection processes at Yorkshire Ambulance Service are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of Artificial Intelligence (AI) in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn't accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Our values underpin everything we do and how we do it; Kindness, Respect, Teamwork, Improvement.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.