Ambulance Care Assistant

The Methodist Church in Britain; West Alvington; On-site; GBP 21,000 - 25,000; Full time

Job summary

Alliance Pioneer Group in Devon/Cornwall is seeking an Ambulance Care Assistant to join the Patient Transport team. You will support non-emergency journeys between hospitals, clinics and homes, helping patients on and off vehicles with dignity and safety.

A full UK driving licence and a healthcare background are essential. You will work in a small crew, monitor patients en route, maintain records and uphold infection prevention and safeguarding guidelines.

Qualifications

• Background in healthcare.
• Full UK driving licence is essential.
• Good literacy and numeracy.
• Empathy and resilience.
• Commitment to delivering excellent customer service.

Responsibilities

• Transport patients safely to and from hospitals, clinics and home addresses.
• Provide compassionate, dignified and person-centred care throughout each journey.
• Help patients with mobility, boarding and leaving vehicles, and use moving and handling equipment.
• Monitor patients in transit, recognise deterioration and raise concerns.
• Safeguard vulnerable adults and children in line with safeguarding policies.
• Assist with hospital admissions, discharges and inter-facility transfers.
• Complete daily vehicle checks, report defects and keep vehicles clean, stocked and fuelled.
• Secure wheelchairs, stretchers and other equipment correctly.
• Keep accurate patient, journey, incident and vehicle check records.
• Communicate with hospitals, GP surgeries, ambulance control, families and carers.
• Record basic observations and assist patients on oxygen where trained.
• Maintain patient confidentiality and follow infection prevention and health and safety procedures.

Skills

Literacy & numeracy

Excellent communication

Empathy

Customer service

Education

Healthcare background

Job description

This Ambulance Care Assistant post sits in the Patient Transport team of Alliance Pioneer Group, which works with NHS partners across Devon and Cornwall. The work is non-emergency transport between hospitals, clinics and homes, with patients helped on and off vehicles and monitored en route. Crews of two work with patients of all ages, many of them vulnerable, and travel across the region. A full UK driving licence and a healthcare background are essential.

What the job involves

• Transport patients safely to and from hospitals, clinics, treatment centres, care homes and home addresses
• Provide compassionate, dignified and person-centred care throughout each journey
• Help patients with mobility, boarding and leaving vehicles, and use moving and handling equipment
• Monitor patients in transit, recognise deterioration and raise concerns
• Safeguard vulnerable adults and children in line with safeguarding policies
• Assist with hospital admissions, discharges and inter-facility transfers
• Complete daily vehicle checks, report defects and keep vehicles clean, stocked and fuelled
• Secure wheelchairs, stretchers and other equipment correctly
• Keep accurate patient, journey, incident and vehicle check records
• Communicate with hospitals, GP surgeries, ambulance control, families and carers
• Record basic observations and assist patients on oxygen where trained
• Maintain patient confidentiality and follow infection prevention and health and safety procedures

What’s required

Experience

• Background in healthcare

Skills & knowledge

• Good standard of literacy and numeracy
• Excellent communication skills
• Empathy and resilience
• Commitment to delivering exceptional customer service

Checks & eligibility

• Full UK driving licence

Other

• Able to lift

Nice to have

• First aid at work
• First response in emergency care (Level 3 or 4)