PTS Ambulance Care Assistant - West Yorkshire | Yorkshire Ambulance Service NHS Trust

Yorkshire Ambulance Service NHS Trust; West Yorkshire; Vor Ort; GBP 18.000 - 24.000; Vollzeit

Benefits dieser Stelle

27 days annual leave

Contributory Pension

Car lease and salary sacrifice schemes

Dedicated employee assistance service

Flexible/hybrid working where possible

Zusammenfassung

Yorkshire Ambulance Service NHS Trust is recruiting for a PTS Ambulance Care Assistant to support patients across West Yorkshire. You will be transporting patients to and from appointments and assisting with hospital discharge as needed, while maintaining a compassionate, patient-focused approach.

The role involves driving across the region, delivering high-quality patient care, and working as part of a team to ensure safe, respectful journeys for all service users.

Qualifikationen

• Must have good communication with patients and healthcare representatives.
• Ability to provide excellent customer service in diverse situations.
• Full UK manual driving licence required for the role.
• Willingness to perform manual handling tasks and support patients.

Aufgaben

• Transport patients to and from healthcare appointments across West Yorkshire.
• Support carers and healthcare representatives during journeys.
• Assist in hospital discharge when patients are ready to leave.
• Adapt communication to individual patient needs and ensure a courteous, professional experience.

Kenntnisse

Communication skills

Customer service

Driving

Manual handling

Jobbeschreibung

PTS Ambulance Care Assistant - West Yorkshire | Yorkshire Ambulance Service NHS Trust

Would you like to be part of a team delivering an invaluable service to our patients within the Yorkshire region?

• Do you love supporting and working with members of the public?
• Could you communicate with a wide range of people, from patients to healthcare representatives, adapting your approach to give the best possible customer service?
• Do you enjoy overcoming challenges as part of a team and carrying out manual handling tasks?
• Do you enjoy driving and visiting new areas across West Yorkshire and beyond?
• Are you interested in being part of a team that delivers over 900,000 non-emergency patient journeys across Yorkshire each year?

If this sounds like you, we would love to receive your application to join our team of non-emergency Patient Transport Service (PTS) Ambulance Care Assistants.

We have permanent full-time positions available based across the West Yorkshire Region.

As part of your interview, you will be asked to complete a short multiple-choice assessment. This will include questions designed to assess your Maths, English, problem-solving and comprehension skills. The assessment will take place on the day of your interview.

Please note: You must have a full UK manual driving licence to apply for this role.

Yorkshire Ambulance Service NHS Trust is committed to Equality and Diversity, with a range of occupational health and support services available to all staff.

You will support patients, their carers and healthcare representatives, transporting them on journeys to and from healthcare appointments, and helping hospitals discharge patients when they are fit enough to leave a hospital setting.

You must be able to consider each patient as an individual and meet a wide variety of communication and other needs.

Most importantly, you will need to be polite, professional, and eager to make the patients experience a pleasant one.

The Trust operates a formal program of ongoing staff development, with training opportunities and offers good opportunities for career progression.

At times you may work on your own, or sometimes as part of a double crew transporting a wide range of patients across Yorkshire and Humberside.

If you have previously applied and were unsuccessful at the assessment or interview stage, we kindly ask that you wait three months before reapplying. The interview shortlisting will be based on the same criteria as the last recruitment cycle; therefore, we recommend giving yourself at least three more months to allow time to build on your skills and experience, supporting your chances of success in future recruitment cycles.

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant).
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• Car lease and other salary sacrifice schemes.
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.

What do our Non-Emergency Ambulance Care Assistants say about their role?

"Every journey is different, but the best ones are where I come away feeling like I have really helped the patient. We provide such an important service for those patients with medical conditions which mean they can't get to their appointments any other way and being thanked for getting them there makes me feel like I'm doing something really worthwhile." (ACA based at Wakefield)

"I enjoy using my skills to adapt my style of communication to individual patient needs. Sometimes I need to give a clearer explanation of the manual handling task that we are about to complete - but I find it rewarding to be able to support patients with complex mobility needs to and from the hospital." (ACA based at Huddersfield)

If you love to talk, are passionate about providing excellent patient care and have no issue carrying out manual handling tasks - we would love to hear from you!