Protection Adviser – Warm Leads, Hybrid (Cardiff)

Howden; Cardiff; Híbrido; GBP 23 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid working

Training & development

Career progression

Collaborative culture

Global presence

Bonus opportunities

Resumo da oferta

Howden Life & Health in Cardiff is seeking ambitious individuals to join the Leads Review Team. You will call existing clients to review protection arrangements, build rapport, and help customers understand their coverage.

No previous sales experience is required as we provide full training and ongoing support. The role offers hybrid working two days a week in the Cardiff office, plus comprehensive training and career progression.

Qualificações

• Excellent communication and a customer-focused mindset.
• Strong resilience to handle objections and targets.
• Willingness to learn and adapt to new processes.
• Ability to work in a hybrid environment with self-motivation.

Responsabilidades

• Call existing clients to review protection arrangements (warm leads).
• Build rapport and understand customers' needs and circumstances.
• Explain current cover and identify changes in protection needs.
• Maintain client records accurately across systems.
• Handle a high volume of outbound calls and meet targets.
• Deliver friendly, compliant customer service and advice.
• Keep up-to-date with product knowledge and market changes.
• Identify opportunities to recommend additional protection.

Conhecimentos

Communication skills

Confidence speaking to customers

Resilience

Attention to detail

Ferramentas

CRM software

Data entry

Descrição da oferta de emprego

Howden Life & Health in Cardiff is seeking ambitious individuals to join the Leads Review Team. You will call existing clients to review protection arrangements, build rapport, and help customers understand their coverage.

No previous sales experience is required as we provide full training and ongoing support. The role offers hybrid working two days a week in the Cardiff office, plus comprehensive training and career progression.