Protection Adviser (Hybrid) - Training & Growth

Hardy Erich Brown & Wilson, A Professional Law Corporation; Cardiff; Hybrid; GBP 21,000 - 31,000; Full time

Benefits offered by this job

Hybrid working

Comprehensive training

Career progression

Employee-owned culture

Job summary

Howden Life & Health in Cardiff is seeking ambitious individuals to join our Leads Review Team. No previous sales experience? No problem. We provide full training and ongoing support to help you build a successful career.

You will call existing clients to review protection arrangements, build rapport, and identify changes in needs while handling high outbound call volumes and keeping accurate records. This role offers a hybrid setup and opportunities to grow with the team.

Qualifications

• Positive attitude and strong desire to succeed.
• Confidence communicating with customers.
• Resilience when facing objections and challenges.
• A customer-focused approach and genuine desire to help people.
• Strong organisational skills and attention to detail.
• Willingness to learn and develop new skills.
• Ability to work independently in a hybrid environment.
• Previous sales experience is advantageous but not essential.

Responsibilities

• Calling existing clients to review their current protection arrangements.
• Building rapport and understanding customers' current needs and circumstances.
• Helping clients understand their existing cover and identifying changes in needs.
• Managing client records accurately across multiple systems.
• Handling a high volume of outbound calls.
• Achieving daily and monthly performance targets.
• Delivering excellent customer service and compliant advice.
• Keeping up to date with product knowledge and market changes.
• Identifying opportunities to recommend additional protection when appropriate.

Skills

Positive attitude

Confidence communicating

Resilience

Customer-focused

Organisational skills

Willingness to learn

Independent in hybrid environment

Sales experience advantageous

Job description

Howden Life & Health in Cardiff is seeking ambitious individuals to join our Leads Review Team. No previous sales experience? No problem. We provide full training and ongoing support to help you build a successful career.

You will call existing clients to review protection arrangements, build rapport, and identify changes in needs while handling high outbound call volumes and keeping accurate records. This role offers a hybrid setup and opportunities to grow with the team.